CGI Technologies and Solutions, Inc. Senior Trainer/Help Desk Support Analyst in Albany, Georgia
Senior Trainer/Help Desk Support Analyst
CGI-experience the commitment
Find similar career opportunities
Category:Business Analysis (functional and technical)
City:Albany, Georgia, United States
Employment Type:Full Time
CGI is looking for a Senior Trainer/Help Desk Analyst in Albany, GA to provide excellent systems, desktop, and network support. Working independently and within a team, the Senior Trainer/Help Desk Analyst will be responsible for training the users on new software products, identifying new requirements through testing and collecting feedback from users, troubleshooting device issues, and working with the development team to provide support to the new software builds and ensure the users trained and able to execute their mission.
Your future duties and responsibilities:
Work with inventory specialist to understand their current business processes
Train users on emerging technolgies that will be integrated into their business processes
Troubleshoot network devices and escalte issues to networking or development teams when needed
Communicate with development teams in order to increase product quality
Troubleshoot printers and label makers
Assists users via phone and field support in a wide range of computer issues
Installs, upgrades and maintains desktop and portable computer hardware, software, printers, and peripherals.
Support a wide range of hardware and software systems, desktops, peripherals.
Troubleshoot and resolve complex IT problems using Service Desk best practices.
Collaborate with peers to solve complex business problems, deliver value, and recommend improvements.
Tracks trends and recommends corrective actions
Required qualifications to be successful in this role:
1 Year of Relevant Experience
Associates Degree or higher
Customer-facing support skills
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
Have you been referred by a CGI Member for this position?* Yes No
CGI members email (@cgi.com) *
I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral. *
* This field is required.
In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.