CGI Technologies and Solutions, Inc. Help Desk, Associate in Annapolis Junction, Maryland
Help Desk, Associate
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Category:Service Desk / End User Services
City:Annapolis Junction, Maryland, United States
Employment Type:Full Time
CGI Federal is looking for talented Helpdesk Technician to provide excellent systems, desktop, and network support for next generation digital media management systems. Work with other talented and creative professionals to support digital media systems that bring information and entertainment to all of Americas military personnel stationed around the world.
Candidates must have an Active Secret clearance
Active Security+ CE Certification
KNOWLEDGE AND SKILLS REQUIREMENTS
Under the direction of more experienced Helpdesk Technicians, assists users via phone and field support in a wide range of computer issues. Includes installing, upgrading and maintaining desktop and portable computer hardware, software, printers, and peripherals. Updates tickets into the automated trouble ticketing system. Escalates issues for resolution when necessary
Provides minor network cabling installations and modifications as required
Assists users via phone and field support in a wide range of computer issues
Provide friendly, responsive, and knowledgeable support to a global user community during standard business hours.
Support a wide range of hardware and software systems, desktops, peripherals.
Enters and updates tickets into the automated trouble ticketing system
What you can expect from us:
- Help Desk/IT Services
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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.