CGI Technologies and Solutions, Inc. Help Desk Technician, Intermediate in Annapolis Junction, Maryland
Help Desk Technician, Intermediate
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City:Annapolis Junction, Maryland, United States
Employment Type:Full Time
CGI Federal is looking for talented Helpdesk Technician to provide excellent systems, desktop, and network support for next generation digital media management systems. Work with other talented and creative professionals to support digital media systems that bring information and entertainment to all of Americas military personnel stationed around the world.
Candidates must have an Active Secret clearance
Active Security+ CE Certification
KNOWLEDGE AND SKILLS REQUIREMENTS
Experience with media management systems, DoD systems, and cloud-based solutions is highly desirable.
Assists users via phone and field support in a wide range of computer issues
Installs, upgrades and maintains desktop and portable computer hardware, software, printers, and peripherals.
Provide friendly, responsive, and knowledgeable support to a global user community during standard business hours.
Support a wide range of hardware and software systems, desktops, peripherals.
Troubleshoot and resolve complex IT problems using Service Desk best practices.
Collaborate with peers to solve complex business problems, deliver value, and recommend improvements.
Enters and updates tickets into the automated trouble ticketing system
Tracks trends and recommends corrective actions
Ensures compliance with applicable security and property accountability requirements.
Tracks and manages software licenses. Must have A+, Network+ or Sec+ (preferred) and active secret clearance upon hire.
Win10 and iOS knowledge is a plus.
Your future duties and responsibilities
What you can expect from us:
At CGI, were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
- Help Desk/IT Services
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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.