CGI Technologies and Solutions, Inc. Functional Business Consultant - Help Desk 1 in Arlington, Virginia

Functional Business Consultant - Help Desk 1

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City:Arlington, Virginia, United States

Position ID:J0717-0322

Employment Type:Full Time

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Position Description:

Provide Momentum Financials and acquisition, CWTSato E2 - Help Desk support to the United States Marshals Service

Your future duties and responsibilities:

Help Desk Analysts I provide the first point of contact for the user community. The responsibilities of this role include, but are not limited to:

• Entering tickets received via phone or email into Remedy tool

• Answering calls for user assistance

• Diagnosing calls and identify the functional issue(s) and provide resolution

• Responding to users with appropriate functional issue resolution

• Identifying applicable FAQs, training references, and other knowledge resources for callers when providing issue resolutions

• Engaging with Help Desk Analyst II on open incidents

• Escalating unresolved incidents and/or requests to Functional or Technical Leads or if directed by Tier I Coordinator to Tier 2

Required qualifications to be successful in this role:

Knowledge of Momentum ERP product or similar ERP product and Business Functional Analyst skills/abilities, SQL a plus; as well as ability to communicate face to face or by phone with client and provide written answers as well.

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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