CGI Technologies and Solutions, Inc. Tier 3 Helpdesk Support in Arlington, Virginia
Tier 3 Helpdesk Support
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Category:Service Desk / End User Services
City:Arlington, Virginia, United States
Employment Type:Full Time
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CGI: A place to build an IT career
CGI is looking for an experienced resource to provide Tier 3 Help Desk support to join our Federal Business Unit to support a Federal Client in Arlington, VA. The successful candidate will support various projects within the Federal government and work on a team supporting an extensive application portfolio.
Your future duties and responsibilities:
Support components such as desktop components, server components, and wireless services and support components / Address user tickets regarding hardware, software and networking.
Provide maintenance support for project equipment and laptops testing.
Provide Help Desk Tier 3 support and as needed support to the Help Desk in the resolution of Tier 1 tickets.
Assist the customer to properly shutdown and move all equipment (e.g., servers, test laptops), as needed.
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until the issue is resolved
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Create and maintain technical documentation and manuals
Coordinate with management, other business groups, departments, and IT staff
Required qualifications to be successful in this role:
3-5+ years of experience with desktop application environment and network troubleshooting
Strong written and oral communication skills, with the ability to engage in a self-directed fashion
Experience developing and managing deployment life-cycles using Microsoft TFS and related tools
US Citizenship required with ability to successfully obtain mid-level, agency specific security clearance (e.g., no bankruptcies within the last 26 years and no criminal record)
- Bachelor's degree required
Microsoft Office Specialist
Microsoft Certified Professional
Experience with Microsoft Team Foundation Server (TFS)
Experience with MVC framework, JQuery, Angular
Knowledge of and experience with Agile practices including Scrum, Kanban, and TDD
Prior cross-functional team experience
What you can expect from us:
At CGI, were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
- Help Desk/IT Services
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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.