CGI Technologies and Solutions, Inc. L1 Application Support Specialist in Columbia, South Carolina
L1 Application Support Specialist
CGI-experience the commitment
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Category:Service Desk / End User Services
City:Columbia, South Carolina, United States
Employment Type:Full Time
Meet our professionals
CGI: A place to build an IT career
CGI is looking for an Application Support Specialist I in Columbia, SC to provide assistance, coordination, and communication in support of low complexity applications. This is a Temp to Hire position. This is a 24x7 environment, so candidates must be flexible to work any shift on any day, potentially including holidays.
Your future duties and responsibilities:
Gathers data and provides initial response for reported issues, service requests and alerts.
Attempts to resolve issues and service requests for which there are documented solutions. If unable to resolve, follows procedures to escalate the correct teams for further work.
Assists with creation of reports, provides input on trends and opportunities for improvement in processes and procedures
Required qualifications to be successful in this role:
Excellent written and verbal communication skills
Good organization and communication skills. Strong aptitude for attention to details.
Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
Basic knowledge of ITIL
Exposure to a ticket tracking tool such as Remedy, Service Now or OPSPortal is desired
Education and Experience Requirements
Associate degree. Bachelors degree can be substituted for the 1 year of IT support or call center experience.
1 year experience in IT support or call center support may be substituted for the Associates Degree
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
- Communication (Oral/Written)
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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.