CGI Technologies and Solutions, Inc. Contract Support Supervisor - active DOJ badge or Top Secret clearance preferred in Elizabeth, New Jersey
Contract Support Supervisor - active DOJ badge or Top Secret clearance preferred
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City:Elizabeth, New Jersey, United States
Employment Type:Full Time
CGI is looking to hire a Contract Support Supervisor who will oversee a large group of Legal Assistants at the Department of Justice Immigration Courts.
Your future duties and responsibilities:
Serves as the court support program manager responsible and accountable for coordination and oversight of all court support activities to include interpreter support, security and bailiff support, and friends of the court programs. Exercises knowledge and application of court operating requirements, court protocols, contract parameters, memorandums of agreement, and EOIR directives, policies, and procedures.
Maintains oversight of daily, weekly, monthly, and long term support requirements, contractor availability, and scheduling concerns to facilitate support for court workload demands. Assesses court docketing trends to ensure expeditious accomplishment of priority work without adverse impact on normal, recurring work. Develops for the court recommendations, policies, procedures, long range plans, and special projects. Recommends solutions to controversial problems and actions of a precedent-setting nature, to include coordination with contracting representatives and EOIR Headquarters.
Monitors court activities to ensure support requirements are met and takes immediate action to remedy any shortcomings. Consolidates performance feedback of support activities providing routing reporting to EOIR Headquarters.
Assists and coordinates with Court Administrator in the identification of operational support requests and requirements in order to facilitate improved effectiveness of support services for the court.
Provides troubleshooting support by analyzing, reviewing, and interpreting information provided by immigration judges and legal assistants to determine whether problems exists with coordination or execution of support services. Expands analysis to include/incorporate technical expertise/knowledge/source in determining the solution. Trains, guides, and defines coordination procedures to ensure effective interaction with staff.
Required qualifications to be successful in this role:
Must have at least a High School diploma
Must have at least 5 years experience overseeing a group of people
Receives interpreter and bailiff requirements from staff
Schedules support based on language requirements
Coordinates any scheduling conflicts in order to minimize rescheduling
Provides feedback to staff regarding support or non-support of requirements
Executes immediate action as required for short notice docket changes to minimize cost
Prepares reports to analyze trends and forecast future needs
Point of contact for EOIR Contracting officer for implementation of changes
Must be able to pass a CGI background check to start employment
Must be able to obtain a government security clearance to start employment
Due to the nature of this contract, US Citizenship is required
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
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FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
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