CGI Technologies and Solutions, Inc. Senior IT Project Specialist - Division Level Support in Fort Collins, Colorado
Senior IT Project Specialist - Division Level Support
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City:Fort Collins, Colorado, United States
Employment Type:Full Time
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CGI Federal is seeking a senior level Project Specialist Seeking an End User Support - Site Lead to support an upcoming federal project. The federal project will provide End User Support and strategic Division Level Support for the Technical Support Division for Federal agencies. These efforts will aid in providing overall project management support, coordination, and outreach/communication between the Technical Support Division (TSD) Division level management and TSD employees as well as other Client Technology Services (CTS) Divisions and Customers. The staff will effectively administer, manage, and perform duties and responsibilities as required by the Government. The staff will be performing work as required to accomplish IT End User Services and Support. The staff is responsible for all applicable directives, orders, regulations, and specifications provided by the Government. The work will be principally performed in Fort Collins, CO.
Your future duties and responsibilities:
Provides project management support and guidance to TSD management team (leadership), and enterprise level project and operations management expertise
Serves as the RAM Module Data Steward, providing overall guidance and ensuring the overall integrity of data
Integrates overall TSD schedule and milestones utilizing multiple project management tools (i.e., MS Project, Milestones Professional, Deployment Plan template, and other tools as required)
Identifies and tracks key milestones and critical issues that impact success and action items associated with TSD issues and activities which ultimately impact service delivery
Provides daily support and coordination of TSD projects with other CTS Divisions, SCA offices, and TSD IT personnel
Performs daily support and coordination of the TSD SharePoint web site
Prepares regular plans, documents, and reports related to the status of TSD activities
Generates reports and performs data analysis from RAM Inventory data
Tracks and verifies the receipt of large-volume equipment procurements
Provides guidance to other team members as required
Provide training to TSD staff on RAM Module inventory application and TSD inventory processes.
Manages the Remedy work order queue for TSD-Internal and TSD-ADM
Take ownership of escalated problems to full resolution
Review and utilize CTS documentation in the form of Newsflashes, Standard Operating Procedures, Knowledge Management Articles and manuals, gathers statistical information on customer problems and solutions
Interface with other levels of support, such as network administrators and other information technology specialists and act as Owner of issue whom works between and with Tier-2 or Tier-3 and on behalf of the Customer
Required qualifications to be successful in this role:
Bachelors degree in IT related field
Experience with Windows client operating systems
Experience in managing and performing support of end user hardware, software and technologies
Experience with direct end user customer service and interaction
Experience reviewing ticket data and identifying trends for corrective action
Experience working with enterprise IT ticketing tool, preferably with Remedy
Experience working in IT support federal contracting environment
Experience supervising professionals who are located remotely across the country
Good analytical and problem solving skills
Candidate must be a US citizen and have an Active Public Trust clearance or the ability to obtain one
Knowledge and proficiency in overall asset management for a Large Organization including serving as Data Steward for Remedy Asset Management
Remedy Change Request Queue Management
Microsoft SharePoint/Microsoft SharePoint Applications
Remedy Asset and Change Management Consoles
Deployment Management and Tracking for international hardware and software deployments
Providing Asset Management Training to TSD Staff nationwide
Facilitates and Manages Large/Bulk TSD Procurements through the Remedy System
Technical writing and publishing services for CTS managed documentation
Change Manager services and documentation control for all CTS documentation and SOP`s
Asset management system administration
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
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