CGI Technologies and Solutions, Inc. Book Personalization Supervisor, 2nd Shift- Arkansas Passport Center in Hot Springs, Arkansas

Book Personalization Supervisor, 2nd Shift- Arkansas Passport Center

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City:Hot Springs, Arkansas, United States

Position ID:J0717-0835

Employment Type:Full Time

Position Description:

The book personalization supervisor, plans, directs, and coordinates the daily activities of book print, card print, quality control, and mailroom. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and established goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees.

Your future duties and responsibilities:

• Under the supervision of the Book Personalization Manager, plans, directs, and coordinates the daily

activities of book print, card print, quality control, and mailroom, to include but not limited to:

Passport book and card personalization

Verification of accuracy of printed data and quality of personalized passport books, and cards

Proper delivery of passports, and cards to applicants

Operation of automated postal machines and coordination of all mail pick-ups by the USPS and private


• Sets work priorities and assures smooth transition of all work between departments

• Monitors department production and makes necessary adjustments to ensure production goals are being


• Assigns and reviews work of subordinates

• Interprets policies/procedures and establishes goals for subordinates

• Monitors employee production for quality and quantity

• Tracks employee time and attendance

• Conducts performance appraisals and makes recommendations for salary reviews

• Counsels employees regarding job performance and conducts disciplinary actions as required

• Assists in recruiting and hiring process for department

• Conducts training for department, to include but not limited to, work procedures, regulations, and proper

postal requirements

• Interfaces with CGI and Department of State managers on regular basis

Required qualifications to be successful in this role:

• U.S. Citizenship

• Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal,

Education, Employment, and Credit Checks

• Ability to obtain and maintain Moderate Risk Public Trust security clearance

• Bachelor’s degree plus 3 years of experience supervising a staff in a production environment OR 5 years of

direct supervision of at least 5 people in a production environment

• Excellent verbal and written communication skills

• Advanced functionality in MS office applications, including Excel and Word

• Must be able to lift and carry 35 pounds

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

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