CGI Technologies and Solutions, Inc. Enterprise Project Manager in Kansas City, Missouri
Enterprise Project Manager
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City:Kansas City, Missouri, United States
Employment Type:Full Time
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CGI Federal is currently seeking a Enterprise Project Manager to support our upcoming federal project in Kansas City, MO. The Program will provide End User Support and strategic Division Level Support for the Technical Support Division for Federal agencies. These efforts will aid in providing overall project management support, coordination, and outreach/communication between the Technical Support Division (TSD) Division level management and TSD employees as well as other Client Technology Services (CTS) Divisions and Customers. The staff will effectively administer, manage, and perform duties and responsibilities as required by the Government.
Your future duties and responsibilities:
Provide subject matter expertise in IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support to the Customer including, but not limited to, the following activities:
Lead and participate in teams working on large complex projects; applying expertise to all phases of Initiation, Planning, Control, Execution, and Close-Out
Conduct organizational capabilities, needs and requirements analysis and development activities
Translate customer requirements into formal agreements and plans to culminate in customer acceptance or results
Conduct enterprise strategic and project planning that addresses business results, best practices, and lessons learned
Create concepts of operations, operation and maintenance plans, and other policy and procedural documents as may be necessary
Create and execute project work plans and revise as appropriate to meet changing needs and requirements
Support the day-to-day operational aspects and scope of IT projects
Effectively apply Customers methodology and enforce project standards
Prepare for project reviews and quality assurance procedures
Ensure project and operational documents are complete, current, and stored appropriately
Receive and document customer requests pertaining to projects and special projects as designated by the management
Forward documented customer requests to appropriate technical staff
Gather information on the Customers data, applications, operations, designs, architectures and deployment plans
Required qualifications to be successful in this role:
Bachelors degree in IT related field
10+ years of IT related experience
6+ years of enterprise project management IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support
Expert with Windows client operating systems
Experience with direct end user customer service and interaction
Experience reviewing ticket data and identifying trends for corrective action
Experience working with enterprise IT ticketing tool, preferably with Remedy
Experience working in IT support federal contracting environment
Experience supervising professionals who are located remotely across the country
Good analytical and problem solving skills
Candidate must have an Active Public Trust clearance or the ability to obtain
Knowledge and proficiency in overall asset management for a Large Organization including serving as Data Steward for Remedy Asset Management
Remedy Change Request Queue Management
Microsoft SharePoint/Microsoft SharePoint Applications
Remedy Asset and Change Management Consoles
Deployment Management and Tracking for international hardware and software deployments
Providing Asset Management Training to TSD Staff nationwide
Facilitates and Manages Large/Bulk TSD Procurements through the Remedy System
Technical writing and publishing services for CTS managed documentation
Change Manager services and documentation control for all documentation and SOP`s
Asset management system administration
Overall asset management program management
Asset Management Training to the Staff nationwide
Technical writing and publishing services for CTS managed documentation
Documentation Change Control for all documentation and SOP`s
Meeting documentation/minutes management & support for the business
Project management, administrative and task coordination for both local and enterprise projects
Pilot and project roll-out coordination and oversight
Customer relations management coordination
Serving as liaison for other Government vendors performing and delivering projects and services
Facilitation of Meetings and workgroups including documentation such as charters, agendas, action items, assignments and minutes
Creating and publishing Microsoft Office Suite documentation
Creating and publishing Microsoft Visio diagrams
Creating and publishing Microsoft Project plans
Use and Management support of exclusive Government Deployment Plans used in tracking Service Level Agreements for CTS`s customers
Providing Enterprise Project and Operations Management contract support in the area of IT project and operations. management, strategic planning, and organizational needs and requirements development facilitation support
What you can expect from us:
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It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
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CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
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