CGI Technologies and Solutions, Inc. Enterprise Project Manager in Kansas City, Missouri

Enterprise Project Manager

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Category:Project Management

City:Kansas City, Missouri, United States

Position ID:J0617-1230

Employment Type:Full Time

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Position Description:

CGI Federal is currently seeking a Enterprise Project Manager to support our upcoming federal project in Kansas City, MO. The Program will provide End User Support and strategic Division Level Support for the Technical Support Division for Federal agencies. These efforts will aid in providing overall project management support, coordination, and outreach/communication between the Technical Support Division (TSD) Division level management and TSD employees as well as other Client Technology Services (CTS) Divisions and Customers. The staff will effectively administer, manage, and perform duties and responsibilities as required by the Government.

Your future duties and responsibilities:

Provide subject matter expertise in IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support to the Customer including, but not limited to, the following activities:

• Lead and participate in teams working on large complex projects; applying expertise to all phases of Initiation, Planning, Control, Execution, and Close-Out

• Conduct organizational capabilities, needs and requirements analysis and development activities

• Translate customer requirements into formal agreements and plans to culminate in customer acceptance or results

• Conduct enterprise strategic and project planning that addresses business results, best practices, and lessons learned

• Create concepts of operations, operation and maintenance plans, and other policy and procedural documents as may be necessary

• Create and execute project work plans and revise as appropriate to meet changing needs and requirements

• Support the day-to-day operational aspects and scope of IT projects

• Effectively apply Customer’s methodology and enforce project standards

• Prepare for project reviews and quality assurance procedures

• Ensure project and operational documents are complete, current, and stored appropriately

• Receive and document customer requests pertaining to projects and special projects as designated by the management

• Forward documented customer requests to appropriate technical staff

• Gather information on the Customer’s data, applications, operations, designs, architectures and deployment plans

Required qualifications to be successful in this role:

• Bachelor’s degree in IT related field

• 10+ years of IT related experience

• 6+ years of enterprise project management IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support

• Expert with Windows client operating systems

• Experience with direct end user customer service and interaction

• Experience reviewing ticket data and identifying trends for corrective action

• Experience working with enterprise IT ticketing tool, preferably with Remedy

• Experience working in IT support federal contracting environment

• Experience supervising professionals who are located remotely across the country

• Good analytical and problem solving skills

• Candidate must have an Active Public Trust clearance or the ability to obtain

Technical Skills

• Knowledge and proficiency in overall asset management for a Large Organization including serving as Data Steward for Remedy Asset Management

• Remedy Change Request Queue Management

• Microsoft SharePoint/Microsoft SharePoint Applications

• Remedy Asset and Change Management Consoles

• Deployment Management and Tracking for international hardware and software deployments

• Providing Asset Management Training to TSD Staff nationwide

• Facilitates and Manages Large/Bulk TSD Procurements through the Remedy System

• Technical writing and publishing services for CTS managed documentation

• Change Manager services and documentation control for all documentation and SOP`s

• Asset management system administration

• Overall asset management program management

• Asset Management Training to the Staff nationwide

• Technical writing and publishing services for CTS managed documentation

• Documentation Change Control for all documentation and SOP`s

• Meeting documentation/minutes management & support for the business

• Project management, administrative and task coordination for both local and enterprise projects

• Pilot and project roll-out coordination and oversight

• Customer relations management coordination

• Serving as liaison for other Government vendors performing and delivering projects and services

• Facilitation of Meetings and workgroups including documentation such as charters, agendas, action items, assignments and minutes

• Creating and publishing Microsoft Office Suite documentation

• Creating and publishing Microsoft Visio diagrams

• Creating and publishing Microsoft Project plans

• Use and Management support of exclusive Government Deployment Plans used in tracking Service Level Agreements for CTS`s customers

• Providing Enterprise Project and Operations Management contract support in the area of IT project and operations. management, strategic planning, and organizational needs and requirements development facilitation support

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • Help Desk/IT Services

  • Project Management

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