CGI Technologies and Solutions, Inc. IT Asset Depot Team Lead in Lebanon, Virginia

IT Asset Depot Team Lead

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Category:Service Desk / End User Services

City:Lebanon, Virginia, United States

Position ID:J0717-0212

Employment Type:Full Time

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Position Description:

The successful candidate will oversee the operation of the Asset Depot for the US operations of a multi-national company. This includes leadership responsibilities for a team of dedicated professionals providing IT assets to members in the US. You will be expected to provide day-to-day functional instructions to the team to ensure that operations run smoothly. You will be required to interface with senior- and executive-level leadership from time to time so excellent written and verbal communication is a must. This is a highly visible position that requires strong leadership skills and financial acumen.

Your future duties and responsibilities:

• Candidate will be fully responsible for managing the physical inventory, including the financial aspect of end-user devices in an enterprise environment, which includes mobility devices, desktop and laptop computers, peripherals and other end-user , as owned by CGI and approved by management

• The Depot Team Lead position involves direct vendor contact, end-user contact and client service delivery functions

• Candidate will manage the computing inventory’s full Lifecycle and Chain of Custody from Request through Procurement, Delivery, Receipt and to Disposal (end of life)

• Candidate will be responsible for financial tracking and reporting on the Current State of the assets under the Depot’s management.

• Candidate will manage the Refresh Program – an ongoing program to replace out-of-warranty equipment. This will require the administrative functions of: scheduling, ticketing, shipping and receiving, tracking and reporting, and problem resolution

• Full documentation of the inventory is a major responsibility of the position. Candidate must be able to comply with all auditing requests within a short period of time, with complete disclosure of the status and location of all company assets under the aegis of the Depot. This will require constant updates and maintenance of thorough and accurate records of all assets under the Depot’s management, and coordination with the ITAMS group.

• Candidate will be responsible for resolving any issues with the equipment, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management

• Position may, at times, assign other tasks related to the deployment of end-user computing devices, which may include imaging and end-user configuration

• Position will require a pro-active approach including recommendations for improvements where necessary and reasonable

Required qualifications to be successful in this role:

• Exceptional organization and attention to detail is required!

• Pro-Active/Self-starter – must be able to work independently and in a team environment

• Experience documenting technical information for support of Knowledge bases and Process Documentation

• Demonstrated Leadership

• Advanced Customer Service and Expectation Management skills

• Exceptional written and verbal communication skills

• Must be dedicated to the Asset Coordination role: accurate, punctual, assertive and completely dependable

Skill Set:

Excel - 5 years, Skilled

IT Service Management tool (i.e Remedy, ServiceNow) - 5 years, Skilled

Outlook - 2 years, Skilled

Asset and Configuration Management - 5 years, Skilled

End-User Device Management - 3 years, Intermediate

Endpoint Security - 3-5 years, Intermediate

Detail Oriented - 5 years, Expert

Working Environment:

• Work collaboratively across multiple teams to accomplish the goals of the business

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking

• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • Help Desk/IT Services

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .

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