CGI Technologies and Solutions, Inc. Help Desk/Support Specialist - Top Secret Full Scope Poly Required in Reston, Virginia

Help Desk/Support Specialist - Top Secret Full Scope Poly Required

CGI-experience the commitment

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Category:ERP/CRM/Tools

City:Reston, Virginia, United States

Position ID:J0317-0387

Employment Type:Full Time

Meet our professionals

CGI: A place to build an IT career

Position Description:

Put your years of experience into a future of excellence with CGI. CGI is seeking a highly skilled Help Desk/ Support Specialist.

Your future duties and responsibilities:

Responsible for recording incidents and providing support to the users.

Provides a total customer support service as a single point of contact for all issues relating to

IT and IS services for a particular customer. Provides technical assistance to computer

system users, including the use of computer hardware and software, including printing,

installation, word-processing, electronic mail, and operating systems. Maintains a service

perspective including an understanding of relationships, dependencies and requirements of

hardware and software components and the organizations that support them. Answers

questions or resolve computer problems for clients in person, via telephone or from remote

location. Provides assistance concerning the use of computer hardware and software,

including printing, installation, word-processing, electronic mail, and operating systems.

Required qualifications to be successful in this role:

• Candidate must be a U.S. Citizen

•Top Secret Full Scope Poly required for position

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • Help Desk/IT Services

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.