CGI Technologies and Solutions, Inc. Network Service Delivery Manager in San Diego, California

Network Service Delivery Manager

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Category:Project Management

City:San Diego, California, United States

Position ID:J0617-1210

Employment Type:Full Time

Meet our professionals

CGI: A company committed to clients

Position Description:

CGI is seeking a senior level Network Service Delivery Manager to work with a public sector agency. The successful candidate will be responsible for driving high quality service delivery, innovation and efficiencies in network and level 3 support. Candidates must be willing to create an environment of open and transparent information sharing and team spirit.

Your future duties and responsibilities:

• Be responsible for overseeing delivery of network managed services and serves as the primary management point of contact for that service

• Be knowledgeable about the engagement related to the network service area and in the polices, processes, and procedures used to deliver Services to the end Client;

• Establish policies designed to ensure consistently high service performance;

• Monitor and report on the performance for network service delivery as required by the underlying contract;

• Ensure compliance with contractual requirements related to network service delivery

• Evaluate customer feedback to develop quality improvements to service delivery; and

• Be experienced at running information technology systems, network, and technology of a similar size to a city.

• Take ownership of the day-to-day operational relationships between service delivery team and the end client; manage and coordinate resources and subcontractors to ensure optimal service delivery and ensure that all issues raised are resolved in accordance with the applicable procedures and Service Level Requirements.

Required qualifications to be successful in this role:

Bachelors degree.

Experience working as a manager responsible for service delivery to a large project.

Excellent verbal and written communications.

High level of reliability with proven success in a innovative environment.

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • Customer Experience Management

  • IT Service Management

  • Network Administration

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.