CGI Technologies and Solutions, Inc. Application Support Specialist in Troy, Alabama

Application Support Specialist

CGI-experience the commitment

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Category:Development/Engineering

City:Troy, Alabama, United States

Position ID:J0517-0158

Employment Type:Full Time

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CGI: A place to build an IT career

Position Description:

CGI is looking for an Application Production Support Specialist in Troy, AL to plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework.

This is a fairly Jr. position that will be supporting UNIX based applications in the Financial Services Industry.

The successful candidate will typically have an advanced degree in technology or 1-2 years of UNIX/SQL experience in application support.

Your future duties and responsibilities:

• Works on planning and execution of change, problem, incidents, production processes, controls and service requests,

• Escalates unresolved issues to proper personnel.

• Provides mid-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.

Required qualifications to be successful in this role:

• Command Line UNIX using various commands and functions

• SQL scripting and database knowledge

• Java knowledge is a big plus.

• Excellent written and verbal communication skills

• Excellent problem solving and analytical skills

• Ability to troubleshoot issues and find solutions

• Good organization and communication skills. Strong aptitude for attention to details.

• Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)

• Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools

• Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as Autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.

• Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired

• Exposure to UNIX OS, SQL, and databases is desired

Education and Experience Requirements

• Minimum of an Bachelor’s degree in Computer Science, Information Systems, Mathematics, Engineering or related field

• Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in an IT support role may be substituted if the degree is not in technology or mathematics

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • SQL

  • Unix

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.