CGI Technologies and Solutions, Inc. Program Manager in Washington, District Of Columbia
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City:Washington, District of Columbia, United States
Employment Type:Full Time
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CGI Federal is currently seeking a Program Manager to support our upcoming federal project in Washington, DC. The Program will provide End User Support and strategic Division Level Support for the Technical Support Division for Federal agencies. These efforts will aid in providing overall project management support, coordination, and outreach/communication between the Technical Support Division (TSD) Division level management and TSD employees as well as other Client Technology Services (CTS) Divisions and Customers. The staff will effectively administer, manage, and perform duties and responsibilities as required by the Government. The staff will be performing work as required to accomplish IT End User Services and Support.
Your future duties and responsibilities:
Provide subject matter expertise in IT project and operations management, strategic planning, and organizational needs and requirements development facilitation support to the Customer including, but not limited to, the following activities:
Lead and participate in teams working on large complex projects; applying expertise to all phases of Initiation, Planning, Control, Execution, and Close-Out
Conduct organizational capabilities, needs and requirements analysis and development activities
Translate customer requirements into formal agreements and plans to culminate in customer acceptance or results
Conduct enterprise strategic and project planning that addresses business results, best practices, and lessons learned
Create concepts of operations, operation and maintenance plans, and other policy and procedural documents as may be necessary
Create and execute project work plans and revise as appropriate to meet changing needs and requirements
Support the day-to-day operational aspects and scope of IT projects
Effectively apply Customers methodology and enforce project standards
Prepare for project reviews and quality assurance procedures
Ensure project and operational documents are complete, current, and stored appropriately
Receive and document customer requests pertaining to projects and special projects as designated by the management
Forward documented customer requests to appropriate technical staff
Gather information on Customers data, applications, operations, designs, architectures and deployment plans
Provides project management support and guidance to TSD management team (leadership), and enterprise level project and operations management expertise
Serves as the RAM Module Data Steward, providing overall guidance and ensuring the overall integrity of data
Integrates overall schedule and milestones utilizing multiple project management tools (i.e., MS Project, Milestones Professional, Deployment Plan template, and other tools as required)
Identifies and tracks key milestones and critical issues that impact success and action items associated with issues and activities which ultimately impact service delivery
Provides daily support and coordination of the projects with other Divisions, offices, and IT personnel
Performs daily support and coordination of the SharePoint web site
Prepares regular plans, documents, and reports related to the status of activities
Generates reports and performs data analysis from RAM Inventory data
Tracks and verifies the receipt of large-volume equipment procurements
Provides guidance to other team members as required
Provide training to the TSD staff on RAM Module inventory application and TSD inventory processes
Manages the Remedy work order queue for TSD-Internal and TSD-ADM
Required qualifications to be successful in this role:
Bachelors degree in IT related field
15+ years in program management in an Infrastructure Environment
ITIL certification is a plus
Federal Government or contracting experience
Excellent customer relations
Excellent written and verbal communications
Candidate must have an Active Public Trust clearance or the ability to obtain
Knowledge and proficiency in overall asset management for a Large Organization including serving as Data Steward for Remedy Asset Management
Remedy Change Request Queue Management
Microsoft SharePoint/Microsoft SharePoint Applications
Remedy Asset and Change Management Consoles
Deployment Management and Tracking for international hardware and software deployments
Providing Asset Management Training to TSD Staff nationwide
Facilitates and Manages Large/Bulk TSD Procurements through the Remedy System
Technical writing and publishing services for CTS managed documentation
Change Manager services and documentation control for all CTS documentation and SOP`s
Asset management system administration
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
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CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
- Project Management
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