CGI Technologies and Solutions, Inc. Visa Specialist in Washington, District Of Columbia

Visa Specialist

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City:Washington, District of Columbia, United States

Position ID:J0717-0346

Employment Type:Full Time

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Position Description:

The Visa Specialist provides support to the Government by performing various administrative, clerical and other support functions with high attention to detail and accuracy in all offices of VO.

  1. The position requires someone with strong case management and research skills, a strong working knowledge of immigration law related to visas, the federal rulemaking process, and the ability to access secret systems. Case processing includes reviewing, analyzing and researching information on unclassified systems, drawing conclusions based on that information and articulating that information when applicable.

  2. The incumbent must have strong verbal and written communication skills to provide accurate and appropriate descriptions of case statuses, processing procedures and visa eligibility under the Immigration and Nationality Act (INA).

  3. The incumbent must have strong customer service skills and be able to politely and appropriately interface with everyone, from high-ranking public officials to colleagues and the public, in a timely and helpful manner.

  4. The incumbent must be able to draft complex written memoranda that are comprehensive, accurate and will conform to all relevant format guidelines with minimal revisions necessary. Incumbent must be able within these memoranda to thoroughly and concisely summarize case information, formulate legal arguments, and apply appropriate INA legal grounds to the presented information.

  5. The incumbent must also be able represent the office in meetings, workshops or conferences relating to his or her assigned portfolio and/or general visa processing as necessary.

  6. This is a full-time position. The duration of this assignment is temporary.

Your future duties and responsibilities:

• Effectively and professionally respond to phone calls and electronic communications from colleagues, other USG agencies, Congressional offices, other DOS bureaus, and consular posts overseas. All inquiries must be responded to within one business day, even if the response is merely an interim reply of acknowledgement, and must include the appropriate regional/subject matter email collective. If incumbent requires guidance on the most appropriate response to an inquiry, he or she should request assistance promptly from a team lead

• Draft and submit memos and other correspondence within the assigned timeframe. Written memos are comprehensive, accurate, concise, and conform to all relevant format guidelines, including plain language requirements.

• Track federal appropriations legislation. Timely organize updates on federal appropriations legislation that affects the Visa Office.

• Locate and articulate FAM guidance, Department policies, and case information in order to address inquiries or cases and address any issues relevant to the geographical or functional area of responsibility as appropriate. Review FAM guidance within assigned geographical or functional area of responsibility for clarity, accuracy, completeness, in accordance with plain language standards.

Articulate Department and Bureau of Consular Affairs priorities in meetings as well as in any briefing materials, talking points and other work products that he or she may be requested to draft, edit or clear on.

• Arrange for proper disposal of sensitive information in accordance with Department guidelines.

• Other duties as assigned.

• Act as a liaison with other visa-related DOS bureaus and USG agencies, such as:

o Bureau of Legislative Affairs (H),

o Office of the Legal Adviser (L).

o Bureau of Administration (A),

o The Department of Homeland Security (DHS) and subcomponent agencies such as United States Citizenship and Immigration Services (USCIS),

o Effectively and confidently communicate with the attorneys and other consular staff in the division.

o Arrange meeting locations and necessary technological support.

• Train new Visa Specialists and other new personnel regarding all of the above, as assigned.

• Arrange for proper disposal of sensitive information in accordance with Department guidelines.

• Other duties as assigned.

Required qualifications to be successful in this role:

• Bachelor’s degree, and,

• Four (4) years of general office experience, including,

• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook.

• The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree.

• Ability to effectively and politely interface with public

• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone

• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

• Good data entry skills, good filing and file retrieval skills, good organizational skills

• Excellent customer service skills

• Ability to interpret and apply regulatory material

• Ability to work independently and as a member of the team to effectively interact with personnel at all levels

• Successful completion of a company background investigation, including criminal, education, employment, credit and driving record checks.

• An INTERIM SECRET security clearance is required to begin employment, and thereafter a SECRET security clearance must be maintained for the duration of employment.

What you can expect from us:

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At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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