CGI Technologies and Solutions, Inc. Functional Business Consultant - Help Desk in Arlington, Virginia
Functional Business Consultant - Help Desk
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Functional Business Consultant - Help Desk
Category: Service Desk / End User Services
City: Arlington, Virginia, US United States
Position ID: J0122-1627
Employment Type: Full Time
Meet our professionals
CGI USA - Best version of me
Working with a team of 20 members to assist USMS in their day-to-day activities around Momentum Financials and Acquisition ERP system. Being the first line of support, members work directly with the client, resolving and testing issues, preparing for the agency for upgrades and releases and taking on different/new tasks throughout the week.
Your future duties and responsibilities:
Help Desk Analysts I provide the first point of contact for the user community. The responsibilities of this role include, but are not limited to:
• Entering tickets received via phone or email into Jira tool
• Diagnosing calls and identify the functional issue(s), solution testing if needed
• Responding to users with appropriate functional issue resolution
• Identifying applicable FAQs, training references, and other knowledge resources for callers when providing issue resolutions
• Testing defects and assisting in annual momentum upgrades
• Continued learning of the momentum software and the latest enhancements
• Engaging with other Help Desk agents on open incidents
• Escalating unresolved incidents and/or requests to Functional or if directed by Tier I Coordinator to Tier 2
Required qualifications to be successful in this role:
Knowledge of Momentum ERP product or similar ERP product though not required, customer service and Business Functional Analyst skills/abilities, SQL is a plus; as well as ability to communicate face to face or by phone with client and provide written answers as well.
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants with arrest and conviction records are welcome to apply.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.