Salesforce Billing SME

Birmingham, AL

Salesforce Billing SME

Category: Testing/Quality Assurance

Main location: United States, Florida, Tallahassee

Alternate Location(s): United States, Alabama, Birmingham

United States, Georgia, Atlanta

United States, North Carolina, Charlotte

United States, Tennessee, Chattanooga

United States, Virginia, Richmond

Position ID: J1023-0191

Employment Type: Full Time

Meet our professionals

U.S. - What we do matters

Position Description:

We are looking for a highly motivated and dynamic Salesforce Billing subject matter expert to join our growing team. In this role you would be responsible for overseeing software testing teams and working under Scrum methodology. You should have shown leadership skills, the ability to think critically and problem-solve, and a track-record of ensuring project milestones and deadlines are met. Knowledge of Salesforce best practices and out-of-the-box configure vs. code methodologies to deliver top notch implementations, customizations, configuration and training services to CGI’s Salesforce customer base. This person will work with our clients to understand their business needs and help deliver value, using the Salesforce platform. This position can be located in any US city where CGI has an office.

Your future duties and responsibilities:

  • Planning and scheduling of resources, deliverables, execution, etc. as part of the Test Plan document

  • Coordinating, end-to-end, all testing activities including developing QA/UAT Test Plan using structured testing methodologies

  • Creating Test Scenarios and reviewing test scenarios created by testers

  • Confirming Test Scenario approval by Business Analyst and Development

  • Creating and executing test cases

  • Tracking and reporting on test results and defects

  • Escalating and resolving issues and risks

  • Coordinating the test environment

  • Hosting defect meetings

  • Creating test sign off documents

  • Partnering with Automation and Performance Leads and Testers to identify test cases for automation scripting or flows for performance testing

  • Creating process and business flow diagrams use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint;

  • Supporting and maintaining the applications on to ensure optimal performance

  • Serve as an integrator between business needs and technology solutions

Required qualifications to be successful in this role:

  • 5+ years of experience in Salesforce Billing

  • Solid experience with Salesforce integrations across multiple Salesforce cloud modules (Sales Cloud, Revenue Cloud/Service Cloud/Commerce Cloud)

  • Good understanding of advanced Billing system operations on transactions such as: Payments, Refunds, Credits, Debits and General Ledgers.

  • Ability to read and understand underlying and dependent architecture of Salesforce Billing and apply that knowledge in testing.

  • Thought leadership and execution/implementation of ETE testing solutions for Billing related operations.

  • Strong analytical and problem-solving skills

  • Strong verbal and written communication and interpersonal skills

  • Solid experience with estimation and prioritization

  • Ability to implement robust and efficient test data generation techniques to expedite overall testing process

  • Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional results in a rapid-paced agile implementation environment.

Desired qualifications/non-essential skills required

  • Familiarity with Salesforce CRM modules – Sales Cloud/CPQ/Billing

  • Hands-on experience developing automation frameworks from scratch using UFT, Selenium or any commercial testing tool.

  • Knowledge and experience developing strategy and implementing test automation in collaboration with Business teams and functional SMEs

  • Working regular US business schedule with flexibility based on project needs, occasional over-time

  • Completing tasks, including over-time work if necessary, on short notice

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $71,800.00 - $146,900.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

Competitive base salaries

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

401(k) Plan and Profit Participation for eligible members

Generous holidays, vacation, and sick leave plans

Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more



  • Leadership

  • Jira

  • MicroFocus ALM

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.