CGI Technologies and Solutions, Inc. State Training and Compliance Specialist in CGI Office Albany, United States
State Training and Compliance Specialist
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Category:Business Consulting, Strategy and Digital Transformation
City:CGI Office Albany, NY; Cleveland and Columbus, OH; Tampa, FL; Oakland, CA; NYC, NY, Other, United States
Employment Type:Full Time
The State Training and Compliance (T&C) Specialist works closely with the Operations Team to deliver high-quality customer service for the Performance-based Section 8 Multifamily Contract Administration program and to maintain compliance with requirements of the program. The Operations Team is focused on conducting onsite Management and Occupancy Reviews (MORs), processing Contract Renewals and Rent Adjustments, approving requests for subsidy payments, and responding to tenant concerns for a portfolio of housing contracts subsidized under HUD’s Project Based Section 8 Housing Program. The Operations team must be proficient in areas such as: subsidy processing, leasing and occupancy, HAP contract renewals and adjustment of contract rents, tenant relations, review of fair housing EEOC, customer relations, and contract requirements. It is the primary responsibility of the person filling this position to provide for ALL live, blended, and electronic training needs of Operation staff as they relate to PBCA operations. In addition, all recordkeeping and reporting requirements as well as Quality Assurance activities are required. The State Training and Compliance Specialist will be part of the team that develops, reviews and updates policies and procedures to fully comply with both HUD and CGI requirements. The role is fully responsible for the development, update and training delivery for all manuals and changes/updates to the state websites.
Your future duties and responsibilities:
-Design, deliver and continuously optimize new hire and professional development training for all levels of PBCA staff.
-Provide periodic workshops for staff and external stakeholders
-Ability to travel extensively to fulfill training and quality assurance reviews at each of the PBCA client sites.
-Maintain hard and electronic copies of all manuals, training materials and training records
-Develop new platform and electronic training as needed to comply with all federal, contract, state and client requirements.
-Produce a quarterly newsletter to housing stakeholders
-Develop corrective actions and remedial training when assessments identify processing gaps
-Work with all levels of management, finance, systems and quality assurance to develop new and effective ways to train
-Maintain the state websites
-Complete all required reports, tasks and updates as assigned
-Relieve the administrative burden of the supervising manager.
-Job may require additional special projects
Required qualifications to be successful in this role:
-Minimum of 3 years relevant experience.
-Undergraduate degree in relevant field is required; or relevant housing or training experience in lieu of education.
-Ability to learn quickly; develop curriculum; communicate to groups; analyze policy; write directives.
-Ability to communicate effectively at all levels, including delivering presentations in front of large groups
-Effective written communication skills
-Public speaking/presentation skills
-Ability to Multi-task
-Computer literate: experience with Microsoft Programs, Outlook, Word, Excel and PowerPoint
-Education, training, or experience writing operations manuals a plus.
-Knowledge of HUD policies and regulations a definite plus.
-Experience with Moodle, Camtasia, Articulate, and Adobe tools a plus
What you can expect from us:
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It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
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CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.