CGI Technologies and Solutions, Inc. Technical Support Consultant in Cleveland, Ohio

Technical Support Consultant

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Technical Support Consultant

Category: Service Desk / End User Services

City: Cleveland, Ohio, United States

Position ID: J1118-1097

Employment Type: Full Time

Position Description:

CGI is currently looking for a highly skilled, motivated Technical Support Consultant to join our team in providing first-line helpdesk support. We run a fast-paced, team-oriented environment in a very collaborative and supportive atmosphere. As a team member, the responsibilities are to respond to and diagnose problems through a variety of platforms. Candidates should ideally possess a strong understanding of Active Directory, Windows operating systems, Windows updates, LAN/WAN, be able think outside the box to solve problems, independently research issues, and take pride in providing high-end customer service.

Your future duties and responsibilities:

-Provide first line technical support; answering support queries via phone and email

-Take ownership of user problems and be proactive when dealing with user issues

-Independently research issues

-Log all issues and resolutions into the help desk tracking system

-Create and Update knowledgebase documentation

-Prioritize tasks to maximize client satisfaction

-Build trust with clients and team members through consistent results

-Able to think outside the box to solve problems

-Support clients in remote offices

-Participate in on-call support responsibilities for the unit outside of regular business hours

Required qualifications to be successful in this role:

-Windows desktop operating systems (Win10 preferred)

-Minimum of 1 year of related experience.

-Associates degree, or equivalent relevant experience in lieu of education

-General networking

-Desktop/Laptop Hardware

-Microsoft Office Productivity Software

-Basic Active Directory Functionality

-Well organized

-Must be able to lift 20 lbs

Desired qualifications

-Microsoft Certified Systems Administrator

-Microsoft Certified Professional


-Cisco Meraki

-Windows server operating systems

-Whatsup Gold Monitoring

-MAC operating systems




  • Business Acumen

  • Communication (Oral/Written)

  • Detail-oriented

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.