Desktop Support Technician

Columbus, IN

Desktop Support Technician

Category: Service Desk / End User Services

Main location: United States, Indiana, Columbus

Position ID: J0524-2073

Employment Type: Full Time

Position Description:

Love technology? We do too.

Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate, you’ll be at the center of it all—supporting co-workers and clients alike, making sure they get the hardware and software they need to do their best work.

If you’re as passionate about helping people as you are about working with cutting-edge tech, then we think CGI is the perfect place for you. Join us and let’s power the global digital transformation, together.

How we’re transforming Retail, consumer, and services.

We drive agility to meet digital customer expectations. As the pace of change accelerates, we help retail, consumer, and services organizations become powerful customer-centric digital enterprises.

This role must be located onsite in Columbus, IN.

Your future duties and responsibilities:

• Deliver on-site support providing world-class service and problem-solving for both external clients and internal team members.

• Track, support, and monitor IT support requests to full resolution.

• Support incoming phone calls, emails, and chat, as needed.

• Image, deploy, and manage local hardware needs (Laptops, Monitors, Docking Stations, etc.).

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

• Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

• Perform RMAs on hardware as needed. Coordinate and communicate with clients and asset technician.

• Take a proactive approach to triage critical technical issues for clients, according to established priorities and SLAs.

• Package/manage shipping according to client requests; provide tracking numbers.

• Receive and add new hardware to inventory under ServiceNow.

• Maintain proper Security Standards

• Perform hardware data wipes and documentation according to security best practice.

• Printer support

• Conferencing room support

• Occasionally travel to a remote location to help facilitate IT requests.

• Manage the physical inventory, which includes mobility devices, desktop and laptop computers, peripherals, and other hardware, to maintain accurate inventory level metrics and minimum thresholds.

• Build and curate our knowledge base, sharpening your technical writing skills in the process.

• Maintain, update, and propose existing/new procedures.

• Work closely with infrastructure teams and colleagues to follow the client/organizations standards and best practices.

• Execute assigned activities with an emphasis on quality, timeliness, and budget.

• Analyze and resolve incidents in a timely manner to minimize downtime for all clients.

• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Required qualifications to be successful in this role:

• You have a minimum of 3 to 5 years of experience working in an IT Desktop Support (office) environment.

• You have an undergraduate degree in Information Technology or comparable experience.

• Deep knowledge of desktop operating systems, software applications, hardware, networking, and internet technologies.

• You are recognized as a highly organized employee by your peers.

• Ability to manage a large inventory.

• Experienced with Hardware/Software Asset Lifecycle.

• Experience documenting technical information.

• Ability to communicate effectively and efficiently with clients in French and English.

• Exhibiting a positive attitude towards client.

• Good technical and professional interaction skills.

• You’re proficient in Microsoft Excel and SharePoint.

• You can work in a stressful environment while performing at your best.

• You will switch between different types of tasks seamlessly.

• You also can perform occasional physical tasks, including stooping, bending, reaching, lifting, and pushing objects of varying weights up to 40 pounds.

Let’s talk about benefits.

• Competitive compensation

• Comprehensive insurance options

• Participation in the share purchase plan program

• Paid time off for vacation, holidays, and sick time

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $37,100 - $89,000.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Skills:

  • Business Process Documentation

  • Customer Service & Support

  • Help Desk/IT Services

  • Inventory Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.