CGI Technologies and Solutions, Inc. Systems Deployment Specialist in Dulles, Virginia
Systems Deployment Specialist
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Systems Deployment Specialist
Category: Service Desk / End User Services
City: Dulles, Virginia, United States
Position ID: J1218-0174
Employment Type: Full Time
Provides deployment, installation, training & support on computer systems, hardware & software onsite for a designated customer and staff members. Position covers a variety of tasks for end users including onsite support. Provides systems maintenance support including troubleshooting, problem analyses and assessments for hardware and software systems and assigned projects. Makes recommendations to new end users regarding methods and approaches for using new hardware and software. Assures proper, clear, concise and complete technical guidance for use by technical installers and trainers. At higher levels will project manage customer deployments by assigning personnel and leading team.
Your future duties and responsibilities:
Primary responsibility is training proprietary application software; therefore strong technical training skills are required.
Position requires strong communication skills and the ability to interact with a user base that encompasses widely varied cultures.
Must be able to communicate clearly and accurately both verbally and in writing.
Must be able to develop and write technical training documentation (lesson plans, procedures, reports, etc.)
Familiarity with hardware quality assurance (QA) and troubleshooting
Proficiency in MS Office 2007 products (Word, Excel, and PowerPoint) or equivalent products.
Ability to work efficiently in a time-sensitive environment, both as part of a team and independently, is critical.
Strong organizational skills are a necessity.
Ability to occasionally work evening/overnight hours in order to accommodate users in other time zones.
Local and long distance travel for in-person, classroom-style training is required. Travel will be to the State Department and vendor/contractor facilities in the Washington DC area, and possibly to Domestic U.S. cities and U.S. Overseas Foreign Posts. Solo travel to remote and/or dangerous overseas locations is a possibility.
Required qualifications to be successful in this role:
A bachelor’s degree or equivalent technical training, with four (4) years of experience in installation, training, and support on computer systems, hardware and software. Department of State experience desired. Experience may be substituted for educational requirements, and education may be substituted for years of experience
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.