Service Delivery Analyst (Mid) - U.S. Citizenship Required

Fairfax, VA

Service Delivery Analyst (Mid) - U.S. Citizenship Required

Category: Project Management

Main location: United States, Virginia, Fairfax

Position ID: J0124-0490

Employment Type: Full Time

Meet our professionals

U.S. - CGI Federal roles - Keeping Americans safe

Position Description:

We are currently seeking a Service Delivery Analyst to join our successful Federal organization. You will support a dynamic, fast-paced project focused on improving the cyber security posture of civilian government agencies. The Service Delivery Analyst supports the Agency Managers in all aspects of the planning, implementation, and ongoing support of the continuous monitoring capabilities delivered. This exciting role requires an appetite for learning, superior attention to detail, ability to meet deadlines, great organizational skills and the ability to work in a highly collaborative environment.

This position is located in our Fairfax, VA office; however a hybrid working model is acceptable. You will be required to be in our Fairfax, VA office two days per week.

Your future duties and responsibilities:

• Support assessments of Agency network configurations, security policies and IT roadmaps.

• Support the preparation of all contract deliverables for the assigned Federal agencies, including the Agency Cutover Plan and SELC documentation.

• Support SELC gate reviews, including preparation of all documentation and client coordination.

• Support budgeting and resource planning for Agency cutovers, including level of effort estimates, hardware, software and cloud costs.

• Support the maintaining of the project schedule of Agency activities and regularly provide inputs to the projects Integrated Master Schedule (IMS).

• Support the identification, develop and implement processes to improve scheduling and coordination efforts in delivering the services associated with the associated tasks for the assigned group or agency.

Required qualifications to be successful in this role:

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

• Bachelor's degree and 2-5 years of experience.

• Knowledge and experience leading IT implementations.

• Experience working directly with government clients in a consultative relationship.

• Experience using Microsoft Project and understanding of critical path analysis of schedules.

• Ability to establish working relations at all organizational levels and demonstrate ability to diplomatically and effectively deal with government officials and program office stakeholders.

• Experience successfully conducting government SELC gate reviews.

• Ability to balance and prioritize many diverse tasks at once.

• Ability to manage in a matrixed environment, utilizing a mix of dedicated and shared resources.

Desired qualifications

• Ability to establish operational objectives and work plans for the respective agencies and delegate assignments to subordinates.

• Experience with the DHS Continuous Diagnostics and Mitigation (CDM) program.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $59,000 - $113,500.

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Skills:

  • Client Management

  • Detail-oriented

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.