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CGI Technologies and Solutions, Inc. System Engineer in Fairfax, Virginia

System Engineer

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System Engineer

Category: Infrastructure/Cloud

City: Fairfax, Virginia, US United States

Position ID: J0621-1318

Employment Type: Full Time

Position Description:

CGI is seeking a Systems Engineer to lead and coordinate and/or perform additions and changes to network hardware and operating systems. Provide direct support in the day-to-day operations on network hardware and operating systems including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols. Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Maintain network infrastructure standards including network communication protocols such as TCP/IP. Provide technical consultation, training and support to IT staff as designated by the government. Diagnose and resolve complex communication problems.

Your future duties and responsibilities:

• Timely, responsive, and accurate Tier III services are provided to customers. Reduced tickets at lower Tiers. Support team shall be available on-call during non-business hours and weekends 24x7 with initial contact through the Service Desk via a Government-issued device.

• Respond to critical incidents, trouble tickets, and problem incidents.

• Provide engineering solutions to fix database and database application issues that cannot be handled by Tier II database support.

• Identifies patterns in tickets and work on short and long-term solutions.

• Ensures standard operating procedures, knowledgebase articles, and other relevant technical documentation is up to date, accurate, and available for Tier I and II teams for reference.

• Troubleshoot system problems that cannot be resolved by the onsite systems management personnel or end-user support personnel, including the Tier I and Tier II Help Desks.

• Since administrator level access is not available remotely, critical and high tickets will require onsite troubleshooting at the contractor and/or government location. This applies to deployments as well.

• Accept tickets via the Remedy ticket system, email, or phone and open a ticket if one does not exist.

• Use the ticket system to manage tickets and to calculate help desk metrics.

Required qualifications to be successful in this role:

Our US Government customer requires US Citizenship and an Active Secret or Top Secret US Government clearance.

Candidates will have:

• Experience providing troubleshooting and ticketing in Remedy system

• Extensive System Administration and engineering support experience

• Comfortable with both hardware and software support issues

Skills:

  • System Administration

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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