Salesforce Functional Analyst

Greenwood Village, CO

Salesforce Functional Analyst

Category: ERP/CRM/Tools

Main location: United States, Colorado, Greenwood Village

Position ID: J0424-1711

Employment Type: Full Time

Position Description:

We are seeking a Salesforce Functional Analyst to join our team in the Greenwood Village, CO area!

You will be supporting a long-time commercial distribution/supply chain client!

Looking for someone with a robust background in Salesforce.com, custom marketing solutions, delivery management, and documentation expertise.

Proven track record of successfully leading projects from conception to delivery, optimizing marketing processes, and ensuring alignment with business goals.

Experienced in translating complex business requirements into functional specifications and comprehensive documentation.

Your future duties and responsibilities:

How you'll make an impact

Key Skills:

Salesforce.com Expertise:

Extensive experience in Salesforce.com, with a focus on marketing cloud functionalities (Marketing Cloud, Pardot, etc.). Skilled in leveraging Salesforce tools to streamline marketing operations and enhance customer engagement.

Custom Solutions Development:

Proficient in leading teams to develop and implement custom marketing solutions, leveraging platforms like Salesforce to design innovative applications that address specific business needs. Capable of managing full project lifecycles, including delivery, testing, and post-implementation support.

Delivery Management:

Experienced in the coordination of cross-functional teams, managing stakeholders' expectations, and driving project success through effective planning and execution.

Documentation Expertise:

Strong documentation skills, including creating functional specifications, user manuals, process flows, and customer journeys. Able to communicate complex technical concepts in clear and concise language to diverse stakeholders.

Marketing Domain Knowledge:

In-depth understanding of marketing processes, including campaign management, lead generation, customer segmentation, and marketing analytics. Proficient in leveraging technology to optimize marketing strategies and drive business growth.

Website Implementation:

Experience leading teams in the implementation and management of websites, utilizing content management systems (CMS) such as WordPress or Umbraco. Designed user-centric websites aligned with marketing strategies and objectives.

Required qualifications to be successful in this role:

What you'll bring

4+ years of Salesforce Functional Analyst experience

3+ years of Marketing domain experience

Professional Experience:

Project Delivery and Management:

Led and managed end-to-end project delivery, from requirements gathering and solution design to implementation and deployment. Ensured projects met quality standards, timelines, and budgetary constraints.

Documentation and Communication:

Develop comprehensive functional specifications, user guides, and customer journeys to support project implementations and facilitate user adoption. Communicated project updates and deliverables effectively to stakeholders.

Stakeholder Engagement:

Collaborate closely with business stakeholders, technical teams, and third-party vendors to understand requirements and expectations. Act as a bridge between business users and technical teams, ensuring solutions align with business needs.

Quality Assurance:

Lead business teams to conduct thorough testing and quality assurance activities to validate solution functionality and ensure adherence to requirements. Implemented feedback loops to continuously improve deliverables.

Minimum Education Required:

• Bachelor's Degree in Business Administration, Marketing, or related field

• Salesforce Certified Cloud Consultant (or relevant certifications)

• Project Management Professional (PMP) certification (optional)

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS:

Professional Attributes:

• Analytical mindset with strong problem-solving skills.

• Excellent communication and interpersonal skills, adept at building relationships.

• Detail-oriented with a focus on delivering high-quality solutions.

• Proactive approach to delivery.

• Ability to thrive in dynamic and collaborative environments.

• More than 4 years of relevant experience.

• Scrum Master experience and Agile delivery preferred

CGI anticipates accepting applications for this position through June 3, 2024.

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,300 – $120,000.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#LI-RS2

#DICE

Skills:

  • Content Management

  • Delivery Management

  • Functional Analysis

  • Implementation Management

  • Kanban

  • PMI Project Management Prof

  • Project Management

  • Salesforce Marketing Cloud

  • SCRUM

  • Business Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.