CGI Technologies and Solutions, Inc. Cloud Services Engineer in Haywood, California

Cloud Services Engineer

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Category:Infrastructure/Cloud

City:Haywood, California, United States

Position ID:J0318-1907

Employment Type:Full Time

Position Description:

As a key member of our diverse and high performing technology team, the Engineer III, Cloud Services, position will report to the Technical Manager, Cloud Systems. The person in this position will be responsible for designing cloud solutions, developing and leading implementation plans, and operating Infrastructure Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Specifically, the Engineer III will be working with one or many of the following solutions: OKTA, Office 365, Dell Virtustream, VMWare, and AirWatch, among others.

The ideal candidate will have demonstrated hands on experience in building and maintaining SaaS, PaaS, and IaaS solutions for a life sciences or pharmaceutical organization. The candidate will work as part of a team of vendors, contractors, and Intarcia FTEs under the direction of the Technical Manager, Cloud Systems, and the Infrastructure Director. As an Engineer III, the role will require a candidate who can demonstrate their proficiency in mentoring junior staff and sharing their knowledge with their peers.

Candidates must be able to demonstrate experience with the full cloud and infrastructure service lifecycle, i.e., plan, analyze, design, build, test, deploy, maintain, and retire. Strong candidates will be able to demonstrate how they improved business operations and services by implementing a range of cloud solutions, e.g., Virtustream, VMWare, OKTA, Office 365, Azure, Amazon Web Services (AWS), as part of a portfolio of solutions. Ideal candidates will demonstrate experience in driving and maintaining a high level of security, availability, and reliability with their solutions as the industry and vendor landscape has changed over time.

The Engineer III, Cloud Services, will be responsible for troubleshooting and resolving escalated incidents, fulfilling service requests, providing input into problem root cause analysis activities, and managing change and configuration enhancement activities. Candidates will demonstrate an ability to manage resources toward a project plan, scope, and budget in parallel to their day-to-day operations responsibilities.

Intarcia leaders engage in the details of our user needs and issues. Candidates will demonstrate hands on customer service experience while driving their organizations to higher levels of process maturity and performance.

Responsibilities

• Implement cloud solutions and hybrid infrastructure in pursuit of IT infrastructure and services that meet business expectations and adapt to changing demand.

• Work with vendor and internal team members collaboratively; we seek gifted technical resources that are strong team players.

• Provide planning and design input into the strategic cloud services plans developed by the Technical Manager and Infrastructure Director, e.g., OKTA, Office 365, Dell Virtustream, AirWatch, VMWare, AWS, Azure.

• Monitor demand and capacity to ensure services remain reliable, available, and secure.

• Actively contribute to a team of infrastructure and cloud service subject matter experts within Intarcia, using vendors to augment internal capabilities.

• Resolve escalated Incidents and Problems, in line with the Intarcia ITSM processes and service level agreement targets, e.g., response time, resolution time.

• Proactively manage cloud infrastructure, making documented configuration and system changes through Intarcia I&O and ITSM processes.

• Lead service improvement efforts into the cloud team and others, i.e., providing troubleshooting feedback and knowledge article input to the service desk to drive first call resolution performance.

• Maintain design and configuration item (CI) details to keep an up to date inventory in support of Intarcia I&O practices, e.g., regulatory audits and change compliance.

Experience

• 7+ years of experience working with IT cloud solutions with in IDaaS and SaaS solution experience, i.e., OKTA and Office 365.

• In parallel to the experience described above, 7+ years of overall Infrastructure experience, including Microsoft Active Directory and Exchange, VMWare, HP, Dell, and Cisco enterprise solutions.

• Working in a regulated life sciences environment, demonstrating experience with regulatory audit and control procedures, e.g., HIPAA, GxP.

• Hands on experience in the areas of:

o Cloud and hybrid infrastructure solution design and implementation

o On premises and cloud server administration

o Virtualized architecture and operations

o Capacity, demand, and financial management for cloud services

o File sharing and team collaboration solutions

Other Desirable Traits

• Strong customer service mentality and ability to work in a fast paced and dynamic environment.

• Turn customers into raving fans.

• Excellent communication skills.

• Eager and excited about work. Passionate about unleashing the potential in their colleagues.

• Project management (able to prioritize, track progress according to scope, budget, and timeline, keep multiple workstreams running in parallel).

Education / Certifications

• Relevant Bachelor's degree in CS, MIS, Life Sciences, Business; or equivalent experience.

• Industry certifications, such as CCIE, MCSE, ITIL, etc. are desirable.

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.