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CGI Technologies and Solutions, Inc. Service Desk Manager in Knoxville, Tennessee

Service Desk Manager

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Service Desk Manager

Category: Infrastructure/Cloud

City: Knoxville, Tennessee, US United States

Position ID: J1021-3019

Employment Type: Full Time

Position Description:

CGI Federal is seeking Service Desk Managers for the Defense Media Activity to host service provider Web services for Department of Defense (DoD) organizations. The program provides fast, secure DoD management system to provide information sharing and various web-hosting for various DoD websites.

Your future duties and responsibilities:

• Oversee Service Desk Operations

• Manage Service Desk Staff Schedules

• Provide Hiring and Performance feedback for Service Desk Staff

• Assist users via phone and field support in a wide range of computer issues

• Includes installing, upgrading and maintaining desktop and portable computer hardware, software, printers, and peripherals

• Enters and updates tickets into the automated trouble ticketing system

• Tracks trends and recommends corrective actions

• Ensures compliance with applicable security and property accountability requirements

• Provides minor network cabling installations and modifications as required

Required qualifications to be successful in this role:

• 3-5 years of experience.

• Clearance: Interim/Active Secret

• DoD 8570 IAT Level 2 Baseline Cert: One of the following; Security+ CE, CCNA Security, CySA+, GICSP, GSEC, or SSCP

• Requires CE Certification within 6 months of hire: One of the following; HDI Support Center Team Lead, ITIL Foundation, or MCSA: Windows 10

• Troubleshooting experience

• Effective communicator

• Multitasking capabilities

Desired qualifications:

• Familiarity with JIRA



  • Communication (Oral/Written)

  • Detail-oriented

  • Hardware Accessibility

  • Software Acceptance

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants with arrest and conviction records are welcome to apply.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.