CGI Technologies and Solutions, Inc. Production Support Analyst in Lafayette, Louisiana
Production Support Analyst
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Production Support Analyst
Category: Service Desk / End User Services
City: Lafayette, Louisiana, US United States
Position ID: J0821-2182
Employment Type: Full Time
CGI is hiring a Product Support Analyst to join our dynamic team.
At CGI, you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas.
Your future duties and responsibilities:
• Excellent communication skills
• Customer point of contact
• Frontline Incident Triage & Resolution
• 24x7 Oncall Support
• Resolves P3/P4 & Minor Impacting Incidents
• Eyes on Glass Monitoring
• Infrastructure Health Checks
• Known Error Database Owners (KEDB)
• Logging of ALM Defects for Minor Impacting Incidents
• Aged Incidents
• War Room Monitoring Representation
• Incident Analysis & Recommendation
• Out of Service Page CR & Content Owners
• Service Requests (Purge Phone Number, etc.)
• Release & Transition Support & Participation
Required qualifications to be successful in this role:
• Overall 3+ years of experience with software development or production support role
• 3 years of experience/skills on Windows and Midrange (Unix) environments
• Experience working with Service Now
• Must be able to work a rotating 24 by 7 shift.
Skill Set Years of Experience Proficiency Level
DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED
• Experience working in Financial industry
• Experience working in Agile environment.
• Experience working in Cyber Security, Data Power, Security Protocols, SSO Authentication, Ping Identity
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants with arrest and conviction records are welcome to apply.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.