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CGI Technologies and Solutions, Inc. Production Support Tech Lead & MQ Admin in Lafayette, Louisiana

Production Support Tech Lead & MQ Admin

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Production Support Tech Lead & MQ Admin

Category: Development/Engineering

City: Lafayette, Louisiana, United States

Position ID: J0520-0881

Employment Type: Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

We are looking to hire a Production Support Tech Lead & MQ Admin to work with our dynamic team in Lafayette, Louisiana!

Join this new Support Project as an MQ Middleware Administrator and Team Lead.

With your expertise, you will lead a team of remote engineers that support BPM/Pega/MQ/Fusion/Kafka. You will drive/deliver client requirements in an Agile framework. You will have the opportunity to show/grow with technology in a client-facing role.

Your future duties and responsibilities:


Client Interface: Communicating with customer stake holders to include leadership, support teams, and system administrators.

Client Interface: Consult and receive support requirements.

Client Interface: Consult and configure/customize MQ/Fusion/Kafka to meet their requirements.

Client Interface: Be the technical interface between the remote team and the client.


Technical Team Lead: Mentor remote team of engineers for 24x7 support

Technical Team Lead: Be a technical resource for the engineers on the team.

Technical Team Lead: Be the onsite coordinator for the remote teams


• Experienced in upgrading WebSphere MQ IIB on different platforms by applying Fix Packs and installed Support Packs.

• Strong experience in supporting enterprise business critical messaging through a high availability and workload sharing in cluster environment.

• Experienced in Installation and configuration of MQ Client/Server in different environments.

• Configured monitored and maintained MQ objects such as queue managers, queues, channels, process, name list, service on distributed platforms.

• Hands on experience in WMQ Distributed Queuing, enabling triggering on trigger queues. (Transmission Queues Application Queues).

• Worked on creating Brokers, Configuration Manger, Execution groups.

• Worked with MQSI Broker Commands for creating, starting stopping the Brokers

• Having Good Knowledge on MQSI Commands

• Keep production Integration Services system up and running to meet IS SLAs

• Fix production problems in a safe and timely manner to minimize the duration of unscheduled outages

• Provide first level support where necessary. This also includes providing on-call services and involves production deployment activities

• Conduct root-cause analysis for major production problems

• Lead DR drills

• Change enabler/implementer

• Should have knowledge on uDeploy and Jenkins

Required qualifications to be successful in this role:

Bachelor's degree in Computer Science or related technical field.

At least 12 years of IT Support experience

At least 6 years of working experience MQ/Kafka

Strong Websphere MQ Administration/Troubleshooting skills. (Mandatory)

Strong Websphere Message Broker Administration/Troubleshooting skills (Mandatory)

Strong system administration skills (Mandatory)


Willingness to learn new technologies

Good Team player

Positive attitude

Prior experience in support space (Preferred)

Skill Set Years of Experience Proficiency Level

Information Technology 12 years High

MQ/Fusion/Kafka 6 years High


  • MQSeries

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

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