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CGI Technologies and Solutions, Inc. Business Analyst in Lebanon, Virginia

Business Analyst

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Business Analyst

Category: Business Analysis (functional and technical)

City: Lebanon, Virginia, US United States

Position ID: J1021-0689

Employment Type: Full Time

Position Description:

As a CGI Business Analyst, you will be joining the International Affairs group to support the mission of U.S. security, economic well-being, and world-wide relations. Working with various clients in the US Federal space, we support missions that foster national security, foreign relations and resilient democratic societies. Since 1976, CGI has partnered with the U.S. federal government to support a wide variety of organizations and unique missions. CGI provides a unique culture that gives you the freedom to innovate, to make decisions, and chart your own career!

Your future duties and responsibilities:

• Support End-Users: Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users.

• Perform In-Depth Analysis: Develop your knowledge of our client’s industry, organization, and business objectives. Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration.

• Support System Changes:

o Follow established Change Request/SDLC processes to implement new functionality or issue resolutions.

o Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems.

o Create test plans, traceability matrices, test scenarios, and test cases for functionality testing.

o Perform system testing to assess how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.

Minimal annual travel to Washington, D.C. required for badging/renewals.

Required qualifications to be successful in this role:

An interim Secret clearance is required to begin working onsite with our client, and a Secret clearance must be maintained throughout the project duration. Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

Basic Qualifications:

• Bachelor’s degree or master’s degree in a related discipline (e.g., Business, Computer Science, Economics, Accounting/Finance, IS/IT).

• 2+ years of relevant experience (e.g., business analysis, software support, client/customer support)

• Strong analytical problem solving skills.

• Excellent interpersonal skills including the ability to work with diverse personality types.

• Strong communication and writing skills.

• Strong attention to detail.

• Ability to support multiple work streams.


  • Business Analysis

  • Customer Service & Support

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants with arrest and conviction records are welcome to apply.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.