Support Desk Analyst

Lebanon, VA

Support Desk Analyst

Category: Service Desk / End User Services

Main location: United States, Virginia, Lebanon

Position ID: J1123-0678

Employment Type: Full Time

Position Description:

Join CGI Federal and have the opportunity to support Momentum, our web-based financial ERP system built to support federal financial, budget, asset and procurement management lifecycles. Momentum has been a trusted system for over 40 years and is currently used by 190 federal organizations and agencies in all three government branches. Our user community is ever-growing and opportunities to expand your career at CGI are on the rise. Come and be a member of a dynamic and global IT leader that is built on member and client satisfaction.

CGI is seeking new members for our highly collaborative Tier 2 service desk team supporting a variety of Momentum Enterprise Suite related initiatives for our clients. Our members will directly contact our clients, collaborate with our implementation and operations and maintenance teams to analyze and quickly resolve issues, and participate in frequent professional development and team building.

This is a long-term position and work will primarily take place out of the CGI Federal's office in Lebanon, VA, with the possibility of occasional travel to Fairfax, VA or the client location in Washington, DC.

Your future duties and responsibilities:

Analyzing current business processes and system functionality to figure out the best methods for meeting operational objectives.

Testing system functionality and solve system errors.

Provide phone, email and web-based support one on one to users as they complete work in Momentum.

Participate in future Momentum Upgrade activities.

Collaborate with other team members, implementation, and operations and maintenance teams to identify and correct client problems.

Provide support for other federal government mandated initiatives implemented by the client.

Required qualifications to be successful in this role:

Strong familiarity with the organizations, roles, and systems involved in the federal financial management process.

Experience in implementation and or support of a federal ERP system (Momentum strongly preferred)

Experience training novice/new users on a federal ERP system (Momentum strongly preferred)

Experience and comfort facilitating meetings, training sessions, and group presentations.

Demonstrated ability in the development/execution of SOPs, QRGs and step-by-steps using a Financial System

Proficient in testing and documentation of system functionality

Strong analytic thinking skills


Previous experience with or support of ERP Financial Software (e.g. Oracle, SAP, Momentum) preferred.

Knowledge of SQL



CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $44,500 - $73,400.


  • Analytical Thinking

  • Business Analysis

  • Help Desk/IT Services

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.