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CGI Technologies and Solutions, Inc. Business Systems Analyst in Pittsburgh, Pennsylvania

Business Systems Analyst

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Business Systems Analyst

Category: Business Analysis (functional and technical)

City: Pittsburgh, Pennsylvania, US United States

Position ID: J0521-1367

Employment Type: Full Time

Meet our professionals

CGI: A company committed to clients

Position Description:

The best version of us starts with you. And the best version of you starts here.

CGI helps clients take an enterprise approach to accelerate and maximize their return on technology investments through relevant applied innovation.

We are seeking to hire an accomplished Onshore BSA with IVR/Telephony experience resource to join our financial services team.

Your future duties and responsibilities:

• Analysis of existing Business System and Process of Client Applications

• Should have 3-8 years of experience in IVR/Mobile industry and applications

• Business Analyst IVR, Mobile & Digital channels will be responsible for requirement elicitation, functional solutions, consulting for Client Financial Solutions Applications specifically for IVR/Mobile/Digital channels applications.

• Requirement Gathering, Requirement Analysis, Requirement Management

• Interacts with Management and business stakeholders for the requirements and business solutions

• Should have deep understanding of IVR/Mobile/Digital channels applications/systems

• Payments Domain expertise is a plus

• Working with Agile methodologies including Scrum and Kanban

• Should be able to work individually or in a team setup, spread geographically.

• Excellent communication skills

• Ability to work with minimal to no guidance

Required qualifications to be successful in this role:

• Experience working on large BI projects/programs

• Experience in the banking and/or financial services industries is a plus

• Banking BSA skills with some background in telephony and/or IVR workflows (call routing, authentications, authorizations, service automation etc.) IVR skills (keywords to check Mobile, Voice Response, middleware + messaging, Real time massaging etc.)

• Experience with Agile methodologies including Scrum and Kanban

• Experience in Payment Processing Systems in large banks

Years of Exp:

5+ years of BSA-BI skills

4+ year of IVR Skills

4+ Telephony Skills

3+ APIs

3+ years of Agile

3+ years of Payment Process experience


Bachelors Degree in CS or related field



  • Telephony

  • API Technlogies

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.