Production Support Engineer

Category: Software Development/ Engineering

Main location: United States, Pennsylvania, Pittsburgh

Position ID: J0823-1281

Employment Type: Full Time

Position Description:

CGI is looking for a Production Support Engineer with application support experience to join our team. This candidate will serve as a technical analyst of a large-scale digital technology project consisting of both on-shore and off-shore presence. The resource will be providing the level 2 support to multiple applications which ensures quality to the project deliverables. The member should participate in issue bridges to coordinate the client communications and to provide updates. Will work closely with management teams on critical activities, planning and trainings. Supported applications spread across multiple technologies including the ready to scale new technologies.

Your future duties and responsibilities:

o Application support experience with troubleshooting issues including analyzing the log files.

o Should be able to participate critical issue calls, and help team to resolve the issues.

o Researches and replicate the user experience to validate the solutions

o Resolve and transition ETL related issues that team currently unable to solve.

o Provide technical solutions to problems encountered in the team.

o Provide innovative ideas and solution to complex as well as rather simple looking problems

o Should be flexible to extended and weekend hours during critical timelines to provide the periodical oversights.

o Should be able to work in business hour overlapping shifts for critical meetings and activities.

Required qualifications to be successful in this role:

• 2 - 5 years of experience on support/analysis.

• Knowledge of database (PL/SQL, Oracle, DB2)

• Experience in digital technologies and monitoring tools

• Good knowledge of Windows, Linux server configurations.

• Researches and evaluates alternative technical solutions

• Demonstrated ability to propose the most efficient and cost-effective solutions.

• Experience on monitoring tools like Dynatrace, DT Managed, GlassBox, ITCAMS, TrueSight, OEM

• Excellent oral and written communication skills is a must.

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $48,400 - $123,800.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more



  • Database

  • DB2

  • ETL

  • IBM 3270

  • Informatica

  • Mainframe

  • Oracle

  • SQL

  • Unix

  • Communications Management

  • Customer Service & Support

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.