CGI Technologies and Solutions, Inc. Sr. Application Support Analyst in Reston, Virginia

Sr. Application Support Analyst

CGI-experience the commitment

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Category:Development/Engineering

City:Reston, Virginia, United States

Position ID:J0418-0948

Employment Type:Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

CGI has an immediate need for a App Support Analyst III to join our financial services team in . This is an Reston, VA exciting full-time opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

This is the chance to further advance your career. Why?

  • We work with 22 of the top 30 banks globally

  • 20 of the top 25 banks in the Americas

  • 19 of the top 20 banks in Europe

  • Full-time opportunity to become a member of an organization w/$10 billion+ in annual revenues

  • 70,000 employees in 40 countries

Your future duties and responsibilities:

Provide support to custom application software. Answer technical questions, troubleshoot problems, and guide users to develop into SME knowledge. May extract data, format and run reports, or perform specific analytical functions using application in the lower environment. May have substantial knowledge of Infrastructure discipline.

KEY JOB FUNCTIONS

• Study business processes in client or host unit and how they are automated.

• Examine business processes in unit to determine how they could be automated

• Suggest best practices for smooth operation.

• Works with users of application that automates or executes their business processes.

• May be required to develop data extractions or develop reports from requests or requirements stated by clients.

• Use database, report writer, data mart, or specialized applications to generate reports or analyses.

• Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT

• May support application(s) in production.

• Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening.

• Note interruptions or bugs in operation and carry out mitigation / problem management

• Will be tasked to deliver workflow for proactive monitoring.

• Track issues and report periodically to group charged with monitoring uptime and efficiency of production application.

• Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.

• Will be assigned small projects for completion

• Should be able to work in a matrixed environment

• Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control

• Must be a very strong team player and should be able to work with little supervision

Required qualifications to be successful in this role:

• Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.

• Good communication skills both verbal and writing with the ability to discuss issues with users.

• Experience in supporting all phases of SDLC

• Experience supporting applications in a UNIX environment

• Understanding of database concepts

• Knowledge of UNIX Shell and Korn scripting for automation of tasks.

• Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst

*Database modeling and development skills and experiences are highly preferred

*AWS knowledge and experience will be a plus

8-10+ years software development experience with experience with projects of similar scope and complexity.

Bachelor degree in Computer Science, Computer Engineering, Information Systems or other applicable field

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • AutoSys

  • Communication (Oral/Written)

  • Database

  • Problem Solving/DecisionMaking

  • SDLC

  • Unix

Have you been referred by a CGI Member for this position?* Yes No

CGI member’s email (@cgi.com) *

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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.