Senior Salesforce Business Analyst

Richmond, VA

Senior Salesforce Business Analyst

Category: Business Analysis (functional and technical)

Main location: United States, Virginia, Richmond

Position ID: J0524-1546

Employment Type: Full Time

Position Description:

CGI is looking for a Salesforce Business Analyst to help guide businesses to improve business processes and efficiency in Salesforce. A Senior Salesforce Business Analyst will be the leader in all necessary analyst activities. You will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. As a Senior Salesforce Business Analyst, you will be the main interpreter of all requirements. You will be the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results.

This position can be located close to any CGI office in the U.S, although the hours worked must be East Coast hours.

Your future duties and responsibilities:

• Lead sessions to collaborate with customers to define the business requirements to meet the end users’ needs

• Mentor junior resources to complete tasks

• Develop and document user stories, to-be process flows as part of the requirements and design processes

• Implement configuration tasks per agreed upon design specifications

• Facilitate key meetings with clients and end users such as requirement sessions, system demos, user acceptance testing or end user training

• Assist with the identification and analysis of bug fixes/ issues

• Participate in defining system integration and user-acceptance test plans

• Create user guides and system configuration documentation

• Execute client communication including various written communications to include one-on-one client conversations

• Create customer status reports per contract requirements

Required qualifications to be successful in this role:

• 7+ years of experience in gathering and documenting requirements

• 2+ years of Salesforce experience configuring and handling complex processes with Flow and Process Builder required

• Salesforce Administrator Certification required. Must have strong oral, written, and interpersonal communication skills

• Demonstrates flexibility and willingness to do what it takes to get the job done

• Strong ability to work independently or with little direction

• Proven ability to think critically and effectively communicate in a team environment

• Bachelor’s Degree; or equivalent work experience

• Proficient experience working with Microsoft Office

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100 - $186,000.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

CGI anticipates accepting applications for this position through July 30, 2024.



  • Business Analysis

  • Data Analysis

  • Leadership

  • Salesforce Administrator

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.