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CGI Technologies and Solutions, Inc. Lead Document Configuration Manager in San Antonio, Texas

Lead Document Configuration Manager

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Lead Document Configuration Manager

Category: Infrastructure/Cloud

City: San Antonio, Texas, US United States

Position ID: J0621-3395

Employment Type: Full Time

Position Description:

CGI Federal is seeking highly-qualified, motivated professionals to support the Defense Health Agency (DHA) Military Health System (MHS) Enterprise Information Technology Service Integrator (EITSI) program. This critical technical program will simultaneously transform the DHA’s existing IT infrastructure, enterprise services, governance, and organizational change management through Multisourcing Services Integration (MSI), while also providing large-scale Global Service Center (GSC) help desk support.

Your future duties and responsibilities:

The Lead Document Configuration Manager works within the Service Management Office (SMO), reports to the (KM Branch Lead), and works with the Chief Librarian and other Senior Knowledge Librarians, Service Design SMEs, Business Analysts, Hardware and Software CI Configuration managers and the Service Management System IPT to design and maintain the Configuration Management Database used for Document Configuration Items (CIs).

• Accountable for: Monitoring, managing, and improving the Document CMDB and Enterprise templates

• Responsible for: Standardization of all Document Artifact Templates and the design of the Repository used to store and manage the Templates and the individual Service Artifact Documents, including process documentation formatting and repository

• Coordinated with/Informed on: Changes impacting templates and Document CIs

Tools and Processes used include ServiceNow, SharePoint, ITIL4/ITSM Practices such as Knowledge Management, Change Enablement, and Configuration Management, Business Process Modeling Notation (BPMN) and other tools used to model process and practice documentation

Required qualifications to be successful in this role:

• Must possess eight (8) years of progressive experience demonstrating the required proficiency

• A Federal Investigative Standard (FIS) Tier 3 background investigation is required for this position


• Bachelor’s degree and/or equivalency

• ITIL4 Foundation, ITILv3 RCV or SOA Certificates

• SharePoint and ServiceNow proficiency

• ITIL SKMS/CMDB design experience

• ITIL4 DPI, DSV, or CDS Certificates

• SIAM Foundation Certificate

*This position is contingent upon contract award.



  • Configuration Management

  • Document Management

  • ITIL V4 Foundations

  • Knowledge Management

  • ServiceNow

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.