Jobshttps://cgi-veterans.jobs2024-03-27T00:36:58-04:00(USA-SC-Columbia) Enterprise Monitoring & Support Specialist II2024-03-27T00:36:58-04:00https://cgi-veterans.jobs/5B4F29E288F844FD80A1ABEEB791018226**Enterprise Monitoring & Support Specialist II**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Reston
**Alternate Location(s):** United States, Texas, Plano
United States, Alabama, Troy
United States, South Carolina, Columbia
**Position ID:** J0324-1982
**Employment Type:** Full Time
**Position Description:**
CGI has an immediate need for an Enterprise Monitoring & Support Specialist II to join our team in Reston, VA, Plano, TX, Troy, AL or Columbia, SC. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
This position is based in either Reston, VA, Plano, TX, Troy, AL or Columbia, SC or anywhere in the US where CGI has an office.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
**Your future duties and responsibilities:**
In this role the individual will be functioning as a collaborator/analyst, managing incidents to resolutions in a 24/7/365 environment using the standard incident management process by working closely with the Incident Management team. The resource will work intimately with the incident management team to quickly identify issues impacting the enterprise, efficiently pull in the proper resources to triage and quickly resolve an incident and capture incident details to socialize internally with the incident management team.
**Required qualifications to be successful in this role:**
• 4+ years' experience in the IT industry
• 3+ years' hands-on experience with AWS, Oracle, Autosys, and MyServices
• Experience with Catchpoint, Dynatrace, and other observability tools
• Excellent written and verbal communication skills
• Excellent organization and communication skills.
• Strong aptitude for attention to details.
• Strong ability to work through conflicts
• Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite)
• Basic knowledge of ITIL
• Ability to work in a fast-paced environment
• Ability to handle high level volume of work
• Ability to work in a strict SLA-driven environment
• Ability to follow strict client procedures and guidelines
• Able to maintain professionalism while directly interacting with clients/customers
• Ability to work independently as well as in a team environment
• Display a positive attitude to ensure an exceptional client experience as well as quality work is provided
• Execute problem-solving initiative and being proactive in finding a solution
• Take initiative to improve self-development along with job-related skills
• Perform additional duties as assigned
Education Requirement:
• Associate or bachelor's Degree in an IT related field is highly preferred.
\#LI-LB3
\#DICE
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00- $130,600.00.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
**CGI anticipates accepting applications for this position through May 8th, 2024.
**Skills:**
+ Analytical Thinking
+ AutoSys
+ Oracle
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Columbia) Printer Support Specialist2024-03-23T00:17:23-04:00https://cgi-veterans.jobs/22050A5D40914A41A49F09D54174477D26**Printer Support Specialist**
**Category:** Business Analysis (functional and technical)
**Main location:** United States, Virginia, Reston
**Alternate Location(s):** United States, Louisiana, Lafayette
United States, South Carolina, Columbia
**Position ID:** J0324-1775
**Employment Type:** Full Time
**Position Description:**
CGI has an immediate need for a Printer Support Specialist to join our team in Reston, VA, Lafayette, LA or Columbia, SC. This position could also be performed in any city where CGI has an office. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
**Your future duties and responsibilities:**
Looking for a Printer Support Specialist, who will be responsible for below:
• Install and reinstall software packages and updates on print servers and admin servers
• Responsible for maintaining various documents required to remote into printer end points, servers, and other infrastructure that support enterprise level print services.
• Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
• Document Standard Operation Procedures for all processes involved in the administration of the MFDs, Ricoh SLNX, and print servers.
• Conduct Training for onsite Office Service contractors and full-time employee leads on processes of administrating the MFDs, SLNX, and SLNX print servers.
• Design, build, and test software packages (Print drivers)
• Install and reinstall software packages and updates on print servers and admin servers
• Administer and managing print management software – Ricoh Streamline NX
• Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
• Upgrade and replace software systems, firmware, and drivers
**Required qualifications to be successful in this role:**
• 6+ years of relevant experience
• Ricoh Streamline NX
• Audit
• Basic knowledge of cloud services (AWS, Azure)
• Knowledge of Administration Windows Servers (2016, 2019)
• Knowledge of SQL databases – setup, troubleshoot and maintain.
• Knowledge of Networking and Security (access controls, protocols, routing)
Specific Printing Knowledge – starting but not limited to
• Configures and ensures proper functioning of Ricoh MFDs (Multi-Functional Devices) and Epson wide-format plotters.
• Ensure print queues are functioning after maintenance, patching, updates
• Able to manage print queues (updating IPs, creating new ports, testing)
• Experienced and capable of managing print queues; clearing, rebuilding, and resetting.
• Able to troubleshoot communication between the print servers, Ricoh Streamline NX, FMAudit
• Understanding of creating queues, embedded devices on Ricoh Streamline NX
• Scripting experience – PowerShell, C# or any other .net programming language
Education Requirement:
Bachelor's degree
\#DICE
\#LI-AS9
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00 - $130,600.00.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
**CGI anticipates accepting applications for this position through May 3rd, 2024.
**Skills:**
+ Analytical Thinking
+ C#
+ SQL
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Columbia) Ping Identity Access Subject Matter Expert2024-03-23T00:17:17-04:00https://cgi-veterans.jobs/CA7FCA9736E844819543F9D7104CAA9526**Ping Identity Access Subject Matter Expert**
**Category:** Software Development/ Engineering
**Main location:** United States, Louisiana, Lafayette
**Alternate Location(s):** United States, Louisiana, Lafayette
United States, South Carolina, Columbia
United States, Texas, Belton
**Position ID:** J0324-1712
**Employment Type:** Full Time
**Position Description:**
CGI has an immediate need for a Ping Identity Access Subject Matter Expert to join our team in Lafeyette, LA, Columbia, SC, or Belton, TX. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
This position is based in either Lafeyette, LA, Columbia, SC, or Belton, TX, or anywhere in the US where CGI has an office.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 92,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
This position is based in either Plano, TX, Dallas, TX, Lafayette, LA or anywhere in the US where CGI has an office in the Central/Eastern Time Zones.
**Your future duties and responsibilities:**
The Ping SME will serve as the technical expert responsible for application integration, support, design, and implementation of access enterprise platforms within the authentication and identity lifecycle. The ideal candidate will be able to design, develop, test, and maintain solutions that exceed our customers' needs.
**Required qualifications to be successful in this role:**
• 8 years' experience with Authentication technologies including PingFederate and PingID
• Minimum of 3 years of experience leading technical initiatives
• Experience with the design and implementation of any of the IAM solutions required; SSO (SAML, OIDC), MFA and Password less Solutions on Ping Federate, Ping One platforms
• Experience with technologies such as Role-Based Active Control (RBAC) and Attribute Based Access Control (ABAC)
• Experienced in information security technologies and industry best practices
• Experience creating detail design documents for solutions being implemented in Identity and Access management applications
• Experience collaborating, partnering, providing consultation with technology or business stakeholders
• Experience with scripting (PowerShell, python etc.) and automation solutions
Solid understanding of Identity Management (IDM), Single Sign On (SSO) and security concepts
• Expert knowledge of authentication with hands-on implementation experience with SAML, OAuth2, MFA, and OpenID Connect (OIDC)
• Demonstrated understanding of Identity and Access Management business processes
• Demonstrated Web development experience with Java, REST, and JSON
• Scripting and automation experience to support automated deployments
• Expertise in data and problem analysis, creative problem solving, and design thinking
Education Requirement:
Bachelor's Degree in Computer Science degree or related field
\#LI-LB3
\#DICE
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00 - $130,600.00.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
**CGI anticipates accepting applications for this position through May 3rd, 2024.
**Skills:**
+ Analytical Thinking
+ Java
+ Python
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Charleston) Passport Support Associate II - All Shifts2024-03-21T00:05:45-04:00https://cgi-veterans.jobs/89CE931107D04B638259018C6006331526**Passport Support Associate II - All Shifts**
**Category:** Administration
**Main location:** United States, South Carolina, Charleston
**Position ID:** J0324-1571
**Employment Type:** Full Time
**Position Description:**
CGI Federal is looking for experienced Support Associates to support the Charleston Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
**Your future duties and responsibilities:**
• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
**Required qualifications to be successful in this role:**
HS diploma or GED
• Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Capable of performing tasks while maintaining a high level of accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Hourly Rate: 17.86/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible members
Additional benefits determined by your Service Contract Act:
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits
\#CGIFederaljob
\#PassportUS
\#LI-HS2
\#IAF
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Charleston) Support Associate Level III- All Shifts2024-03-16T00:13:04-04:00https://cgi-veterans.jobs/5583E4324EF147F8BCED74F8CDDACF3726**Support Associate Level III- All Shifts**
**Category:** Administration
**Main location:** United States, South Carolina, Charleston
**Position ID:** J0324-1319
**Employment Type:** Full Time
**Position Description:**
CGI Federal is looking for outgoing, experienced Support Associates to join our team. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.
Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.
**Your future duties and responsibilities:**
Future duties and responsibilities
The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes
• Interface with Passport applicants at Agency/Center information and will-call counters:
o At the Information Station, ensure appointment is scheduled;
o Review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.
• Operate equipment for scanning, image review, book print, quality control, and metering mail.
• When operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality.
• Process refund/reimbursement requests.
• Generate a credit card payments and distribute completed batches to the cashier’s office.
• Participate in customer service outreach activities.
• Assist with acceptance agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Distribute newsletters and any other correspondence to staff.
• Contact applicants to request necessary documents.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender, Rewrites and Re-issues, and re-batch into the system.
• Review Passport application data to ensure information is recorded accurately into DOS systems.
• Handle complaint letters/phone calls.
• As requested by client, perform administrative review on suspended applications.
• Verify all applications to determine the proper payment for expedite service.
• Perform Quality Control in verifying that application data matches Passport processing data.
• Assist in training lower level Support Associates in job functions, duties, and tasks.
• Assist with “not issued cases” including photocopy of application and attachments, set up of application to be abandoned, and forwarding hard copies to requesting Agency.
• Communicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies under the direction of the client.
• Identify and take initiative to report trends or patterns in the volume or nature of inquiries handled.
• When not directly assisting Customer Service, serve as a member of NPIC search team.
• Conduct research on Passport cases by gathering information from a variety of sources. Provide recommended findings in a clear and concise manner that summarize the information gathered and identified during research.
Perform analyses on passport cases being suspended to identify trends that may be useful in future research. Identify errors and areas for improvement in memos associated with these applications.
**Required qualifications to be successful in this role:**
• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
• Capable of performing repetitive tasks while maintaining a high level of accuracy
• Bachelor’s Degree (OR) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment
• Four years of general office experience, including three years of experience with Microsoft Office
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Secret clearance is required.
Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
Hourly Rate: $19.88/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits
\#CGIFederalJob
**Skills:**
+ Customer Service & Support
+ Data Entry
+ Detail-oriented
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Columbia) Red Team Cyber Security Specialist - Hybrid2024-03-15T00:35:24-04:00https://cgi-veterans.jobs/B14BB1704A11463D94F456BF5B829B1B26**Red Team Cyber Security Specialist - Hybrid**
**Category:** Cyber Security
**Main location:** United States, Louisiana, Lafayette
**Alternate Location(s):** United States, South Carolina, Columbia
United States, Tennessee, Knoxville
**Position ID:** J0324-1168
**Employment Type:** Full Time
**Position Description:**
CGI has an immediate need for a Red Team Cyber Security Specialist to join our financial services team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 92,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
This position is based in either Plano, TX, Dallas, TX, Lafayette, LA or anywhere in the US where CGI has an office in the Central/Eastern Time Zones.
Description
Cyber threats, social media, massive data storage, privacy requirements and continuity of the business as usual require heavy information security measures. As an information security specialist, you will lead the implementation of security solutions for our clients and support the clients in their desire to protect the business. You will belong to an international team of cybersecurity specialists helping our clients with their most complex information security needs and contributing toward their business resilience. You will be working with our Advanced Security Centers to access the most sophisticated tools available to fight against cybercrime.
**Your future duties and responsibilities:**
Perform penetration testing which includes internet, intranet, wireless, web application, social engineering, and physical penetration testing.
Execute red team scenarios to highlight gaps impacting the organization's security postures.
Ability to work both independently as well as lead a team of technical testers on penetration testing and red team engagements.
Provide technical leadership and advise junior team members on attack and penetration test engagements.
Identify and exploit security vulnerabilities in a wide array of systems in a variety of situations.
Perform an in-depth analysis of penetration testing results and create a report that describes findings, exploitation procedures, risks, and recommendations.
Execute penetration testing projects using the established methodology, tools, and rules of engagement.
Convey complex technical security concepts to technical and non-technical audiences including executives.
As an information security specialist, you will lead the implementation of security solutions for our clients and support the clients in their desire to protect the business
The team frequently provides thought leadership and information exchanges through traditional and less conventional communication channels such as speaking at conferences and publishing white papers
As part of our Penetration Testing team, you'll identify potential threats and vulnerabilities to operational environments
Projects here could include penetration testing and simulating physical breaches to identify vulnerabilities
Our professionals work together in planning, pursuing, delivering, and managing engagements to assess, improve, build, and in some cases operate integrated security operations for our clients.
**Required qualifications to be successful in this role:**
Required 10 to 12 years of Information Security experience..
5+ years of Red Teaming or Adversarial Simulation experience.
Experience with scripting/programming skills (e.g., Python, PowerShell, Java, Perl, etc.).
Experience designing or utilizing post-exploitation / command and
control frameworks.
Experience performing adversarial simulation campaigns.
Experience designing and/or executing phishing campaigns.
Experience performing exploratory penetration testing and red
team operations.
Experience bypassing security controls such as antivirus and EDR
technologies.
Experience developing or customizing vulnerability exploit code.
Experience with cloud penetration testing (AWS, Azure, Google
Cloud Platform)
Experience with risk and vulnerability management.
Ransomware simulation development experience.
Experience in the financial sector with multiple financial organizations knowledge. The candidate needs to understand the unique requirements related to interacting with and working on
financial systems/organizations.
Experience relaying threat intelligence securely.
Experience relaying technical concepts and security information effectively to non-technical parties.
Experience collaborating on security or other IT projects with multiple teams or groups within various aspects of an organization.
Experience with emergency situational response and management
Experience leading penetration testing or Red Team engagements
Experience coordinating, leading, and following up on Red Team engagements and projects.
Experience providing technical and soft skills mentorship for other analysts.
Experience building and maintaining cross-functional collaborations and business relationships.
Ability to understand, map, and utilize cross-functional business systems and processes.
Preferred Experience:
Experience with x86/x64 assembly.
Bug bounty or other vulnerability-hunting experience
Experience performing MacOS security assessments and
penetration testing activities.
CI/CD (Continuous Integration / Continuous Deployment) experience.
Experience with Software Reverse Engineering.
Open-source contribution experience would be the most ideal candidate.
Experience leading penetration testing or Red Teams
Experience leading threat hunting teams
Experience performing physical penetration testing activities.
Education Requirement:
A bachelor's degree in computer science, Cybersecurity, Information Systems, Information Technology, Engineering, or a related field with at least three years of related work experience or a master's degree and at least two years of related work experience in penetration testing which includes internet, intranet, web application penetration tests, wireless, social engineering, and red team assessments.
Certifications Preferred:
"Pro Hacker" rank or above in HackTheBox, or equivalent rank in other
challenges
OSCP (Offensive Security Certified Professional) equivalent
CISSP equivalent
\#LI-PK1
\#DICE
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $59,700.00 - $146,900.00.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
**CGI anticipates accepting applications for this position through April 25th, 2024.
**Skills:**
+ Analytical Thinking
+ Java
+ Linux
+ Perl
+ Python
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Columbia) Application Support Specialist I2024-02-09T00:23:58-05:00https://cgi-veterans.jobs/85B46CA5A2D3451DB41796F8DFEF264A26**Application Support Specialist I**
**Category:** Service Desk / End User Services
**Main location:** United States, South Carolina, Columbia
**Alternate Location(s):** United States, Alabama, Troy
**Position ID:** J0224-0487
**Employment Type:** Full Time
**Position Description:**
CGI has an immediate need for an Application Support Specialist I to join our team in Columbia, SC or Troy, AL. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
Preferred location is Columbia, SC or Troy, AL, but the position is open to Remote work anywhere in the US where there is a local CGI Office.
Description
Application Support agents will manage tickets to resolution in a 24/7/365 environment using the knowledge articles and best practices or will escalate to higher tier support teams if a scripted resolution is not applicable. Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks.
Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following:
• Troubleshooting stoppages
• Repairing bugs
• Documenting application performance
• Coordinating with technology and/or infrastructure management
Application Support agents will be expected to adhere to strict response and resolution SLA's, and utilize skilled technical writing when documenting resolution/triage steps and continually identify and assist with the implementation of automation and service improvements.
**Your future duties and responsibilities:**
• Manage tickets to resolution in a 24/7/365 environment using knowledge articles and best practices.
• As a member of the Operations team, execute changes, runbooks and ITSRs and troubleshoot various issues across multiple platforms and applications.
• Eyes on glass monitoring of the health of applications as well as the underlying infrastructure. Proactively look for hardware, software, and environmental alerts or malfunctions.
• Perform analysis of data, using multiple application protocols including web, database, storage, supporting infrastructure such as DNS, LDAP, SSL, SMTP, and FTP and many other systems and technologies.
• Influence other technical teams on the calls and articulate troubleshooting steps effectively.
• Ensure appropriate functional and management escalation takes place as per the standards and procedures.
• Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements.
• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
• Perform additional duties as assigned.
**Required qualifications to be successful in this role:**
• 1+ year of AWS, Oracle, Autosys, and ServiceNow
• Excellent written and verbal communication skills
• Excellent organization and communication skills.
• Strong aptitude for attention to details.
• Strong ability to work through conflicts
• Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
• Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
• Basic knowledge of ITIL
• Ability to work in a fast-paced environment
• Ability to handle high level volume of work
• Ability to work in a strict SLA-driven environment
• Ability to focus on details, detail-oriented
• Ability to follow strict client procedures and guidelines
• Able to maintain professionalism while directly interacting with clients/customers
• Ability to work independently as well as in a team environment.
• Display a positive attitude to ensure an exceptional client experience as well as quality work is provided
• Execute problem-solving initiative and being proactive in finding a solution.
• Take initiative to improve self-development along with job-related skills
• Perform additional duties as assigned.
Education Requirement:
• Associate degree. Bachelor’s degree can be substituted for the 1 year of IT support or call center experience.
• One (1) year experience in IT support or call center support may be substituted for the Associates Degree
\#LI-LB3
\#DICE
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00- $130,600.00.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
**CGI anticipates accepting applications for this position through April 22nd, 2024.
**Skills:**
+ Analytical Thinking
+ AutoSys
+ ServiceNow
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Charleston) Systems Engineer Secret Clearance REQUIRED2024-01-19T00:32:08-05:00https://cgi-veterans.jobs/68D2B6F9DA834DFE935237D868B3FAAF26**Systems Engineer Secret Clearance REQUIRED**
**Category:** Architecture
**Main location:** United States, South Carolina, Charleston
**Position ID:** J0124-1136
**Employment Type:** Full Time
**Position Description:**
The IT Systems Engineer position will support all aspects of IT infrastructure design, development, implementation, fielding, and ongoing support and maintenance of Department of Defense (DoD) and military IT systems. The candidate will operate as part of a team of systems engineers providing technical competency to new and existing systems, delivering mission-critical infrastructure utilizing the latest technology, and ensuring the highest levels of availability, performance, and security through all phases of initial systems design, installation at customer sites and ongoing support of installed systems. This position is expected to provide subject matter expertise for multiple enterprise-class applications, operating systems, and network components in highly virtualized software-defined data center environments.
**Your future duties and responsibilities:**
- Evaluate customer technical requirements and design constraints in support of IT system design and architecture for new or modified environments, including both hardware (server, network, and storage) and integration of COTS applications.
- Design, configuration, and troubleshooting of Active Directory domain environments.
- Installation, configuration, and maintenance of enterprise-class COTS software, including but not limited to applications providing network monitoring, software distribution, intrusion prevention/detection, antivirus, end-point control, software/patch management, email services, file services, print services, and database applications.
- Installation, configuration, and maintenance of storage infrastructure, with a primary focus on software-defined data center solutions.
- Installation, configuration, and maintenance of multiple operating system environments to include both server and client platforms.
- On-site system installation, configuration, and migration of production IT systems.
- Design and implementation of resilient IT systems architecture with a primary focus on high availability and fault tolerance, including disaster recovery scenarios and complete backup and business continuity objectives.
- Produce highly consistent technical documentation to include step-by-step configuration procedures, operating instructions in support of end-user technical manuals, and installation/migration procedures in support of on-site upgrade efforts.
- Research, evaluate, and compare the latest technology across the industry and author whitepapers or Request for Information (RFI) responses.
**Required qualifications to be successful in this role:**
- US Citizenship REQUIRED
- Active SECRET clearance REQUIRED
- 5+ years of relevant experience in Systems Engineering
- Strong written and oral communication skills, including ability to communicate detailed technical information to peers and non-technical management staff as needed and to produce detailed technical documentation adhering to customer requirements and standards.
- Demonstrated ability to work independently or as part of a closely integrated team as needed.
- Experience with network switching concepts to include VLAN, 802.1x, QoS and basic Layer 2/3 operation.
- Experience with configuration and/or administration of virtualized compute and storage infrastructures.
- High level of familiarity with Microsoft operating systems and Active Directory domain environments.
- Significant experience in the implementation and configuration of enterprise-class software applications.
- Ability to successfully complete the CGI Federal Background Investigation.
- Ability to maintain a SECRET security clearance is required for continued employment; US Citizenship is required.
- Ability to travel from 25%, up to 50% as needed to support on-site installation, configuration, or troubleshooting efforts.
Desired:
- Extensive experience with Microsoft Windows Server (2016 and later)
- Experience with DISA Security Technical Implementation Guides (STIGs), Risk Management Framework (RMF), and Assured Compliance Assessment Solution (ACAS)
- Extensive experience with VMware Virtualized IT infrastructure components including vCenter, ESXi, vSAN, NSX, vRealize Operations Manager, and vRealize Log Insight
- Experience with configuration and management of Microsoft Exchange Server (2016 and later)
- Experience with configuration and management of Microsoft SQL Server (2016 and later)
- Experience with configuration and management of Microsoft Endpoint Configuration Manager
- Experience with configuration and management of McAfee HBSS point products and ePolicy Orchestrator centralized management to meet DoD information assurance directives
- Experience with configuration and management of SolarWinds Network Performance Monitor
- Experience with configuration and management of PKI infrastructure in support of multifactor authentication (MFA)
- Experience with configuration and management of a networking infrastructure
Due to the nature of the government contracts this position requires US Citizenship.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $105,000-$168,900
\#CGIFederalJobs
\#LI-LB1
\#DEF
**Skills:**
+ Computer Security
+ Enterprise Architecture
+ Security Architecture
+ Systems Architecture
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Charleston) Passport Support Associate II - 2nd Shift2023-11-16T05:16:38-05:00https://cgi-veterans.jobs/C20CFCBD7AB844CC922CC6E8B215A52726**Passport Support Associate II - 2nd Shift**
**Category:** Administration
**Main location:** United States, South Carolina, Charleston
**Position ID:** J1123-0554
**Employment Type:** Full Time
**Position Description:**
CGI Federal is looking for experienced Support Associates to support the Charleston Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
**Your future duties and responsibilities:**
• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
**Required qualifications to be successful in this role:**
HS diploma or GED
• Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Capable of performing tasks while maintaining a high level of accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Hourly Rate: 18.22/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible members
Additional benefits determined by your Service Contract Act:
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits
\#CGIFederaljob
\#PassportUS
\#LI-HS2
\#IAF
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.(USA-SC-Charleston) Passport Support Associate II - All Shifts2021-11-22T00:40:13-05:00https://cgi-veterans.jobs/DF633C91EC2A424D838E6DFC46FBE2D026**Passport Support Associate II - All Shifts**
**Category:** Administration
**Main location:** United States, South Carolina, Charleston
**Position ID:** J1121-2883
**Employment Type:** Full Time
**Position Description:**
CGI Federal is looking for experienced Support Associates to support the Charleston Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
**Your future duties and responsibilities:**
• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
**Required qualifications to be successful in this role:**
HS diploma or GED
• Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
• Two years of experience utilizing a variety of office software, specifically Microsoft Office
• Capable of performing tasks while maintaining a high level of accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
• Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.
Hourly Rate: 17.86/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible members
Additional benefits determined by your Service Contract Act:
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits
\#CGIFederaljob
\#PassportUS
\#LI-HS2
\#IAF
**What you can expect from us:**
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned** .
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.