Book Personalization Manager

Tucson, AZ

Book Personalization Manager

Category: Administration

Main location: United States, Arizona, Tucson

Position ID: J0324-1568

Employment Type: Full Time

Position Description:

Under the direct supervision of the Assistant Operations Manager, plans, directs, and coordinates the daily activities of travel document production, quality control, and mail-out procedures. Plans and establishes procedures and methods to meet changing production requirements. Assists in the preparation of plans to ensure the employees meet fluctuating workload requirements, particularly during the peak season. Ensures travel document inventory levels and other supplies are on hand to meet current and anticipated demand. Reviews production reports. The incumbent must resolve all administrative, personnel, and operating problems associated with managing the production team environment in order to assure timely issuance of travel documents.

This position is located in Tucson, AZ.

Your future duties and responsibilities:

-Responsible for keeping Assistant Operations Manager informed of production status and operations concerns.

-Effectively transitions work between the various production sections.

-Resolves all administrative, personnel, and operating problems associated with process management functions in order to assure timely issuance of travel documents and to meet Department of State expectations.

-Maintains constant oversight of travel documents to include inventories, deliveries, and daily assignments.

-Develops work assignments and ensures that all subordinate supervisors are informed of changes in laws, government regulations, policy, and procedures affecting their work and such changes are understood and implemented.

-Trains supervisors in work procedures, regulations, other assigned production responsibilities and reviews team members work.

-Interprets policies, procedures, and goals of the organization for assigned staff.

-Responsive to employee issues and helps to build team morale and cohesiveness.

-Makes recommendations regarding staffing on all contract personnel.

-Effectively communicates with the management team by taking the initiative to address procedural revisions, personnel issues, and workflow problems.

-Evaluates and audits employees’ production for quality and quantity.

-Facilitates quality improvement programs and ensures customer service levels meet or exceed goals.

-Compiles and develops management reports including production performance reports utilizing Microsoft Office applications.

-Verifies adherence to all client and facility security regulations.

Required qualifications to be successful in this role:

  • U.S. Citizenship Required

  • Bachelor’s Degree; Management, Business Administration, or any related Business degree and

  • Minimum Ten (10) years of progressive management experience and

  • Minimum five (5) years of experience supervising workforce of 4 or more employees in a tangible goods production environment.

  • Must be fluent, speak, read, write English without translation assistance

  • Experienced preparing business, technical, and personnel reports, reviews, and documents for internal and external use

Production management experience in a quota driven environment. Active Secret Clearance desired.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,000.00 - $150,200.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners,

empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.



  • Business Process Management

  • Client Management

  • Compliance Management

  • Training Delivery

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.