CGI Technologies and Solutions, Inc. Manager Passport Production Operations in Tucson, Arizona
Manager Passport Production Operations
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Manager Passport Production Operations
Category: Project Management
City: Tucson, Arizona, US United States
Position ID: J0321-1595
Employment Type: Full Time
Meet our professionals
CGI: An employer of choice
Under the direct supervision of the Assistant Operations Manager, plans, directs, and coordinates the daily activities of travel document production, quality control, and mail-out procedures. Plans and establishes procedures and methods to meet changing production requirements. Assists in the preparation of plans to ensure the employees meet fluctuating workload requirements, particularly during the peak season. Ensures travel document inventory levels and other supplies are on hand to meet current and anticipated demand. Reviews production reports. The incumbent must resolve all administrative, personnel, and operating problems associated with managing the production team environment in order to assure timely issuance of travel documents.
Your future duties and responsibilities:
-Responsible for keeping Assistant Operations Manager informed of production status and operations concerns.
-Effectively transitions work between the various production sections.
-Resolves all administrative, personnel, and operating problems associated with process management functions in order to assure timely issuance of travel documents and to meet Department of State expectations.
-Maintains constant oversight of travel documents, foils, and ribbons, to include inventories, deliveries, and daily assignments.
-Develops work assignments and ensures that all subordinate supervisors are informed of changes in laws, government regulations, policy, and procedures affecting their work and such changes are understood and implemented.
-Trains supervisors in work procedures, regulations, other assigned production responsibilities and reviews team members work.
-Interprets policies, procedures, and goals of the organization for assigned staff.
-Responsive to employee issues and helps to build team morale and cohesiveness.
-Makes recommendations regarding staffing on all contract personnel.
-Effectively communicates with the management team by taking the initiative to address procedural revisions, personnel issues, and workflow problems.
-Evaluates and audits employees’ production for quality and quantity.
-Facilitates quality improvement programs and ensures customer service levels meet or exceed goals.
-Compiles and develops management reports including production performance reports utilizing Microsoft Office applications.
-Verifies adherence to all DoS and Facility security regulations.
Required qualifications to be successful in this role:
Bachelor’s Degree; Management, Business Administration, or any related Business degree
U.S. Citizenship Required
Must be fluent, speak, read, write English without translation assistance
Minimum Ten (10) years of progressive management experience and
Minimum five (5) years of experience supervising workforce of 4 or more employees in a tangible goods production environment.
Experienced preparing business, technical, and personnel reports, reviews, and documents for internal and external use
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.