Business Claims Processing Specialist - Walnut Creek

Walnut Creek, CA

Business Claims Processing Specialist - Walnut Creek

Category: Administration

Main location: United States, California, Walnut Creek

Position ID: J0524-1591

Employment Type: Full Time

Position Description:

CGI Federal’s Housing Compliance team partners with a local public housing authorities and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Business Claims Processing Specialist in Walnut Creek, CA.

Under the direction of the Asset Manager/Central Services Manager (CSM), the Business Claims Processing Specialist will work directly with property owners and staff to assist them with a variety of tasks that include: renewals of their affordable housing contracts, determining their annual rent adjustments, reconciling monthly payment requests, processing claims for unpaid rent and damages and extended vacancies.

The Business Claims Processing Specialist will use CGI’s propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks.

This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing owners and management companies within an assigned portfolio of properties. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, within the affordable housing industry and for the development of general business skills.

Your future duties and responsibilities:

Reports to Asset Manager/Central Services Manager in carrying out core task processing. The Business Processing Specialist is responsible for managing a portfolio of assisted housing contracts to ensure the accurate and timely completion of all required tasks, which includes the following:

• Perform detailed reconciliation of monthly voucher payments to property owners.

• Renew expiring Housing Assistance Payments contracts.

• Perform annual contract rent adjustments.

• Evaluate and approve owner’s claims for reimbursement due to unpaid rent, tenant damages and vacancies.

• Maintain property files and records retention in accordance with HUD and corporate policy.

• Maintain positive relations with owners, residents and their representatives, neighborhood groups and local governments.

Required qualifications to be successful in this role:

• Associate's degree is required (Bachelor’s degree preferred) but significant relevant experience will be considered in lieu of an Associate's degree.

• Must have at least 3 years’ experience within a professional office business / corporate environment.

• Professional, organized, and able to manage multiple tasks each with varying deadlines

• Proficiency with Microsoft Office, particularly Excel and Word.

• Strong written and oral communication skills.

• Demonstrate the ability to learn new skills and tasks quickly and adapt to change.

• Desire to work in a team environment.

• Proven ability to accurately and timely complete tasks within the established timelines and quality standards.

• Proven ability to understand, interpret and apply written policies and procedures.

• Strong customer service skills.

• Learn from past experiences and apply to future circumstances.

• Ability to multi-task, be self-motivated and proactive

• Mathematics, data entry, record keeping, and account management skills


• 3-5 years of experience performing tasks in a regulatory environment.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $40,800.00 - $89,000.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners,

empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs




  • Analytical Thinking

  • Detail-oriented

  • Conflict Resolution

  • Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.