CGI Technologies and Solutions, Inc. Visa Assistant (active clearance required) in washington dc, District Of Columbia
Visa Assistant (active clearance required)
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City:washington dc, District of Columbia, United States
Employment Type:Full Time
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The Visa Assistant position requires someone with excellent customer service skills who is able to effectively and politely interface with everyone from senior public officials to the general public. The position also requires strong, clear, verbal and written communication skills.
The incumbent must have strong organizational skills, accurate and strict attention to detail, be proficient at data entry with a low error rate, and have good electronic filing and file retrieval skills.
She or he must have experience creating, storing, and updating documents with the full suite of Microsoft Office products: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook. The incumbent must be able to quickly learn and comfortably operate new electronic systems.
The incumbent must also be able to work independently as well as effectively interact with personnel at all levels as a member of a team.
Your future duties and responsibilities:
Receive and track incoming FOIA requests, keeping track of his or her workload. Correspond with requestors concerning additional items needed to perfect requests, including obtaining clarifications on identity or authorization.
Correctly search consular databases and all other relevant records in response to FOIA requests. Correspond with Department personnel and others, as necessary, in conducting searches for possibly responsive documents.
Make initial determinations, based on standards to be provided, as to which documents are releasable and what portions of documents must be redacted. Correctly identify, release, or withhold responsive information under the provisions of the FOIA, the INA, the Privacy Act, and EO 12356 and redact information that cannot be released that appears on documents otherwise responsive and releasable.
Prepare memoranda, itemizing all responsive documents and identifying the release-ability of each document, properly documenting search and review results while requiring minimal correction. Draft response letters to requestors for review and approval. Submit processed cases for review. Track the number of documents and pages being reviewed and released in full and in part.
Following FOIA memorandum review, make needed corrections where necessary and prepares final response letters with attachments, including fully releasable documents and redacted documents, then send or mail completed response package to the requestor. Track responses to requestors in the appropriate system. Accurately report on results per required schedule.
Correctly identify and properly handle sensitive, classified, and personally identifiable information in accordance with Department guidelines.
Train new Visa Assistants and other new personnel regarding all of the above, as assigned.
Participate in team and Division's special projects, either individually or as a group, as directed. Special projects may include, but are not limited to, preparing cases for archiving, developing automated methods for gathering and reporting statistics, assisting with training new employees, organizing work spaces to improve efficiency, ordering supplies, and making thoughtful recommendations for changes to existing procedures.
Assist with the work of Division as needed:
o Effectively and confidently communicate with staff
o Arrange meeting locations and provide necessary technological support,
o Draft written products such as letters and memoranda that are responsive to requests, include the input of interested offices, and require minimal revision.
Perform other related duties as assigned by the supervisor or other division managers and be generally available to support various division operations and missions.
Required qualifications to be successful in this role:
An INTERIM SECRET security clearance is required to begin employment, and thereafter a SECRET security clearance must be maintained for the duration of employment.
Bachelors degree, and,
Three (3) years of general office experience, including,
Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
The Government may allow the following qualifications substitutions for this position: four (4) years of additional general office or administrative experience may be substituted for a BS/BA degree.
Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
Excellent data entry skills, filing and file retrieval skills
Ability to effectively and politely interface with public
Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone, in person, and in writing
Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements
Strong organizational skills, attention to detail, and work ethic
Ability to work independently and as a member of the team to effectively interact with personnel at all levels
Successful completion of a company background investigation, including criminal, education, employment, credit and driving record checks.
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.