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CGI Technologies and Solutions, Inc. Business Systems Analyst in Washington, District Of Columbia

Business Systems Analyst

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Business Systems Analyst

Category: Business Analysis (functional and technical)

City: Washington, District of Columbia, United States

Position ID: J0520-0723

Employment Type: Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

Provide functional support for Momentum Financial suite. The candidate will receive users system issues either in person, by phone or by email and record them in a ticketing system. The employee will then research and test the issue and provide the applicable resolution to the user. The employee will eventually also be responsible for such tasks as providing business process improvement recommendations to the Department, designing future enhancements ,working on Year End/Annual Close testing, and retesting of issues that have been fixed in a release. The employee will also work closely with the Department on escalated issue to assist them in their resolution and provide assistance when needed.

Your future duties and responsibilities:

The responsibilities of this role include, but are not limited to:

• Provide functional analysis for customer reported issues that are received by phone or email.

• Answering calls and providing assistance for user's issue and dealing (calming) difficult customers

• Providing detailed analysis to the user and detailed steps on how to resolve their issue.

• Entering of customers issues in remedy with detailed analysis and also recording detailed updates to the ticket that are appropriate to the client.

• Provided detailed status on tickets to the client that are understandable by the client and client appropriate.

•Utilizing the knowledge of the Department’s business practices to resolve issues and also develop solutions/ideas that will improve the Department’s business practices.

• Ability to use SQL to research user issue and assist with determining a resolution.

• Utilizing resources in order to research and determine if user’s issue can be recreatable and is a defect

Required qualifications to be successful in this role:

Ability to interact with customers face to face

Problem Solving Skills

Business Functional Analyst skills

Desired:

Momentum Acquisitions and Financials

Federal Accounting Knowledge

SQL

#CGIFederalJob

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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