CGI Technologies and Solutions, Inc. IT End User Support Technician in Wausau, Wisconsin
IT End User Support Technician
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Category:Service Desk / End User Services
City:Wausau, Wisconsin, United States
Employment Type:Full Time
Meet our professionals
CGI: A place to build an IT career
This is an exciting opportunity to join CGI, a world-class IT company. We are looking for an IT End User Support Technician to support our members out of our Wausau, WI office. Our working style is open, engaging and fun. Teamwork here is not just a phrase; it's really how we operate. Along with challenging work, we learn through continuing education, training and mentoring. We are looking for you to bring a minimum of 5 years end user support experience with a focus on MAC. Youll oversee the end user community on site in Wausau, as well as provide support to users remotely. On occasion, youll support projects with travel opportunities. The successful candidate will have a passion for IT and customer service along with professional work ethic.
Your future duties and responsibilities:
Manage the end user support environment for all end-user hardware, software and connectivity, as well as project work.
Provide innovation, offer transformative concepts, lead upgrades and initiatives.
Provide timely reporting on all aspects of the environment, and to provide Queue Management, Smart Hands support, and Asset Coordination services at site.
Youll oversee the end user community on site in Wausau, as well as provide support to users remotely. On occasion, youll support projects with travel opportunities.
Required qualifications to be successful in this role:
Must be able to work independently with no on-site supervision
Must be a self-starter, who stays abreast of the latest technology, and has a passion for IT and providing a great customer experience
Must provide collaborative and consultative guidance for innovations and initiatives.
Credentials should present several years of end user support experience, as well as high-level technical experience/understanding of: SCCM, Active Directory, general Systems Management, Networking, MAC, end-user hardware devices (smartphones, laptops/desktops, tablets, etc.) as well as and Microsoft operating systems platforms.
Must be willing and pro-active in supporting Client Security, Computer Usage and Business Policies
Active Directory (General) - 3 Years, Intermediate
Intel and MAC/Apple hardware - 3 Years, Senior
Microsoft Operating Systems to Windows 10 - 5 Years, Intermediate
SCCM/(SMS) - 2 Years, Intermediate
End-User Devices Hardware - 5 Years, Intermediate
Android and iOS Operating Systems - 3 Years, Intermediate
Endpoint Security - 3-5 Years, Senior
Network connectivity and concepts - 5 Years, Senior
Must be able to interact with Client and CGI Management professionally
Needs Ability to coordinate multiple Vendor Relationships
Must be able to handle Client growth in the end-user environment
Must have Excellent professional presentation, excellent communication and documentation skills
Must be able to create, implement and enforce processes and policies
Must be able to interact with other technical towers on a level commensurate with those skillsets
Must have sufficient knowledge (and currency) of networking and desktop technologies to be able to support and mentor technicians
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
- Help Desk/IT Services
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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.