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CGI Technologies and Solutions, Inc. Desk Side Specialist in White Oak, Maryland

Desk Side Specialist

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Desk Side Specialist

Category: Service Desk / End User Services

City: White Oak, Maryland, United States

Position ID: J1120-1962

Employment Type: Full Time

Meet our professionals

CGI: A place to build an IT career

Position Description:

CGI Federal is looking for a Desk Side Services Technical Support Specialist to support one of our Healthcare contracts in Silver Spring, MD. This position provides second-tier support to end users for PCs, server, database, or mainframe applications and hardware.

Your future duties and responsibilities:

Your future duties and responsibilities

  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

  • Simulate or recreate user problems to resolve operating difficulties.

  • Recommend systems solutions and/or modifications to reduce user problems.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role

  • 2-3 years of relevant experience.

  • Required to have completed CompTIA A+ (IT Technician Designation) certification.

  • Must have extensive knowledge of a variety of IT hardware, software, remote connectivity, concepts, practices, and procedures related to IT service management.

  • Must possess excellent verbal and written communication skills.

  • Should have success at coordinating own work and staff work.

  • Possess outstanding customer skills.

  • Must have knowledge and clear understanding of IT policies and procedures for Supervisors /Managers.

  • Have the ability to multitask and maintain a positive attitude.

  • Must possess excellent to outstanding presence with customers and organized follow-up skills.

  • Must have strong sense of time management and flexibility.

  • Must be able to obtain Public Trust Security Clearance Level 5 and possess strong attention to detail and good interpersonal skills.

  • Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

  • Microsoft Office Specialist certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire


• Active A+ Certification

• MOS certification

• Help Desk/IT Services



  • A+ Certification

  • Help Desk/IT Services

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.